Made a mistake of customisation and refused to admit it
I wish I saw the reviews before I ordered the Pacha Lounge Chair. I communicated with the customer service clearly with the customisation I need (changing the default white color to a light grey shade). After waiting for three months, I finally received the chair. When I opened it it turned out to be the exact same chair as the one they displayed on their website without any customisation. I reach out to Customer Service and requested an exchange. They argued that the chair is exactly the pattern that I chose even though they look very different. They refused an exchange or a refund. When I ask them to provide swatches so I can compare them and prove that they did deliver the wrong chair they also refused. Now I just get stuck with a chair that I didn’t order and could not get my money back.