A cowboy outfit. Avoid.
Under no circumstances should you use Ross Coates conveyancing services. It is affiliated to Millennium Legal and is an absolute joke, a complete shambles. The head of department failed to communicate effectively, was totally disinterested in the entire process, and completely out of her depth. They failed in their duty of care to us and held onto funds which should have been transmitted to third parties. Even now, almost two months after completion, they still have not settled accounts, the funds for which were retained from the sale proceeds. I suspect this is in breach of the Solicitors Regulation Authority rules and demonstrates a level of incompetence I have not previously encountered.