Slow response
Procduct was satisfactory, in the end, but the experience of being left in limbo without order/shipping update is not pleasant. This website appears to change their domain and emails once in a while and between waiting for order shipping information they had changed the domain and I could not track my order on their new website. After writing originally here, a one-start review and emailing them a few times, they reverted with shipping information and an update over 4 weeks later. Perhaps an efficient CRM team could be effective in tackling any customers whom have expressed similar experiences with your service.