Customer service is run by a bunch of amateurs not willing to help or understand
It's easier to set up an international bank account than working with them , but most of all having to deal with an apalling customer service that at times you think you're dealing with authomated answer. I send my picture and my ID picture, but apparently it is not enough, they are not able to check a face against a picture, so they need you to actually hold it to your face and take a selfie. I explained to them 6 times, that at the moment my ID is in UK to apply for my stay after brexit and that I will receive it back in February, I'm in Prague at the moment. It's like talking to a wall, on top of everything else they allowed many requests form clients to come trough and I'm not even able to answer to them , making me look rude and not willing to work. If for Petbacker my account is not worth or secure enough , even with so many references and years of experience, to be put online due to a stupid issue like that, at least don't make it visible until the process is complete. The app as it's now is a joke, they're so worry to loose commission, that even the basic rules of being corteous enough to answer an enquire are forbidden