Fool me once, shame on you...
I'm one of the lucky ones that experienced Renewal By Andersen's horrendous customer service in time to cancel my contract. The salesman that wrote my contract agreed to a post dated check for down payment to allow time for me to transfer funds from other accounts. My bank called me to tell me I was overdrawn the next business day. They provided a photo copy of the post dated check that had been cashed by Andersen 4 days before the date on the check. I immediately called the salesman and of course went to voicemail where I left a message. I called Andersen customer service and the agent took no responsibility. I insisted on speaking to a decision maker and was passed along to "accounting". Again I got "we'll get back to you". I let them know time was of the essence and I would need to stop payment on the check and cancel the contract to protect my bank account from being overdrawn. They said they never cashed the check and even stated they had it in hand. To prevent this overly long post being even longer, suffice it to say Andersen's response will be to first disavow responsibility, then blame the customer, then once irrefutable evidence is presented, finally "take responsibility". This company is not to be trusted and will not live up to it's lofty promises. BUYER BEWARE!