Renewal by Andersen 是一家提供全方位服务的替换门窗制造商和安装商。窗户均为定制生产，专业安装，并享有强有力的保修保障。我们提供免费上门咨询，帮您梳理需求并探讨设计方案。Renewal by Andersen 在美国100多个市场设有门店，已在100万户家庭中安装了超过850万扇窗户。
如果我能给低于一星的评价，我一定会。这事从六月就开始了，我现在还在处理。我对Renewal by Anderson真的非常失望和沮丧。我让一个设计顾问到家里来给我们看他们的门。我们过了一遍设计方案，顾问说我们有3个月的时间来决定接受还是取消。他们来访一周后，我女儿从楼梯上摔下来伤到了自己。她正在看5个不同的医生。摔伤后她一直没法工作。我联系了Renewal by Anderson的总公司、当地办公室，还有贷款公司。我向每个人解释了情况，说我需要取消订单。我谈过的每个人都说是的，会取消的。打完电话一周后，我接到Renewal by Anderson的电话，说我取消了贷款，要怎么付门钱。所以我又打给了所有人，包括贷款公司，重新解释了一遍情况。然后两周后，又有一个电话问我要怎么付门钱。所以我又打给了所有人。然后又过了两周，又一个电话问我要怎么付门钱。所以，我又在打给所有人，包括贷款公司。贷款公司告诉我，他们在7月27日取消了贷款，但不知怎么的，Renewal by Anderson从他们那里拿到了超过9700美元的定金，这是未经授权的，而且他们已经在仓库开始生产门了。所以我又在打电话给所有人。又一次被告知会处理好的。今天我接到Renewal by Anderson的电话来确认安装日期。我气疯了。我跟这个人说了同样的话。她说她从未收到取消通知。我无法相信这家公司是怎么运作的。没有人跟其他人沟通。我每次打给当地办公室时甚至也打了总公司，但没有人有证据表明我打过电话。这在我看来非常不光明正大，而且违法。他们会收到我律师的来信。我会告诉所有我聊到的人，不要用这家公司做任何事。而且，他们的价格太离谱了。现在他们要两扇门20000美元。贵得离谱。他们指望我为他们的错误买单。就连贷款公司也说这是他们的错，我不会付给他们一分钱。他们打算把钱要回来。
我与Renewal by Andersen的接触经历非常令人失望。四月份我第一次联系公司更换窗户时，他们很热情地要来我家，提供信息，推进项目。我决定购买窗户后，代表告诉我安装大约需要30天。然而，他从未解释过需要通过我所在城镇申请许可证。现在已经八月了，我的窗户安排到九月底才安装。我四月下单，原以为春天或夏天就能装上，但现在要等到秋天了。整个过程中沟通非常差。六月时，我被告知延误是因为城镇的许可证和规划。最近，我接到一个叫Permit Flow的公司的电话，说他们正在尝试申请许可证，需要我的地籍图副本以及一份公证文件。在我看来，这感觉像是被欺骗了，因为许可证甚至还没有提交。当我联系我的代表时，他告诉我这些事情已经处理好了。这让我更加困惑了。Permit Flow是谁？为什么他们代表Renewal by Andersen打电话？我的许可证到底有没有提交？不幸的是，我仍然没有收到明确的答案。我查了城镇的数据库，他们的网站上没有已提交的许可证。我的代表对我的短信回复及时，我对此表示感激。然而，回复消息和解决客户的问题不是一回事。我被告知主管会给我打电话，但三天后，我仍然没有收到任何人的消息。我还直接拨打了Renewal by Andersen的800电话，被告知会在24到48小时内收到回电。那是周一，我仍在等待回复。这扇窗户要花超过20000美元。我的投诉不是关于价格。我清楚自己买的是什么，也选择了继续。我关心的是销售后的服务水平和沟通。在我考虑购买时，公司非常积极热情，但现在订单已经下了，我觉得无法得到明确的答案，也无法和能解释情况的人沟通。总的来说，这是一次糟糕的经历。对于这家公司和这个价位的产品，我期望更好的客户服务、沟通和后续跟进。基于我目前的经历，如果重来一次，我永远不会选择Renewal by Andersen。如果我知道窗户要这么久，我永远不会推进这个流程。前几天我打电话要求取消，正如我所说，我仍然没有收到任何人的消息！
Don’t do it! There is cheaper and better service out there!
We had their windows and a door installed at the beginning of June 2026. The windows and the door are really nice. The installers were great. Everyone behind the scenes, however, from sales to customer service is just really under serving in almost every way possible.
Sales doesn’t want to hear from you after they’ve made the sale. The project manager is over it kinda the whole time but definitely once install is completed. Then you’re left with a (likely underpaid) “concierge” who is left to deal with upset customers and can’t help much or update you on anything.
On the day of install we immediately found out that the electronic Yale door knob on the door did not work. After many calls from us, and reschedules on their end they finally scheduled a new doorknob install for August 5th. Two months. The new Yale door knob STILL doesn’t work, which was discovered on August 5th by the installer. Same issues as the last one. We are now at August 11th and they are just ghosting us. Every single person we have tried to contact for the last week has ignored, or said they’d follow up and has not. So here we are! Big thank you to Geoffrey Kurowski in sales, our project manager Thomas Willoughby and I’m not going to name the concierge cause she’s been the most helpful but still not able to do much.
One star for trash customer service. 34k for windows and a door, by the way, readers.
This company is truly repellent. In fact, their high-pressure and deceptive sales practices were so bad that we ended up cancelling the appointment before they even arrived. They called us three times prior to the establsihed meeting to ensure that we had allotted 90 minutes for their sales rep to speak with us. The whole point was not to simply measure our windows and give us a price, but to deliver a high-pressure and deceptive sales pitch based on overpriced products and false claims about where it comes from. And after we finally blew up at them on the phone they continued to call -- and still continue to call. I am writing this because they have just called again, a month after the cancelled appointment, and after we have now made it absolutely clear we never want to hear from them again. America, listen--this kind of psychotic capitalism does nothing but pit everyone against everyone else. Put and end to these people -- DO NOT USE THEM.
They waste your time taking a 5 to 7 minute survey to schedule an appointment and then it says it can't schedule the appointment at the end of the survey and that they will call you.
They never follow up but they collect your email name address and phone number to Sell
Video consultation with Stephanie who quoted me 12,000.00 for a single basement door , steel, no glass, no frills. This company should be sued by department of justice for price gauging
I had to write to the company several times before they would honor the lifetime limited warranty. After their employee spoke with a supervisor they said they were making an exception and are shipping me the replacement parts needed to fix our storm door. Problem solved so I’m pleased that the employee went to their supervisor instead of blowing me off
I spend about $100K with Renewal By Andersen of San Diego.
The only positive thing I can say about the whole nightmare is that the windows are of a high quality. The hardware and screens are all garbage.
The install was a complete nightmare that took over a year of them disappearing and not communicating.
The windows are not actually new construction with a FIN for flashing but do require them to cut into siding to place - it's like the worst of all worlds. Not a great seal and expensive install. Their install relies on calk, not flashing. Its garbage designed to cost more and give nothing.
I got 3 sliding doors. They were $30K each!!!! One would think that gets you some level of quality, but the handles have all failed. The screen doors are no better than what you will get on a 1000 Home Depot door. They don't stay on the track and are bubbling in corners.
Do yourself a favor and work with someone else. This is a SALES org with the tactics of the old door-to-door vacuum salespeople of old.
Simply horrific experience from start to finish.
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