West Shore Home

Ramon, we completely understand why this situation was alarming, and we are glad your mother was safe. The safety of our customers and their families is something we take seriously, and we want to provide some context on what happened from our end. When you called that evening, our representative did want to help. Given that our office was over an hour away and we would not have had access to the home without keys, directing you toward family nearby or a local locksmith was genuinely the fastest and safest path to getting your mother back inside. That recommendation was made with her wellbeing in mind, not as an attempt to avoid helping. We are sorry the situation left you feeling unsupported. That was never the intention. If you would like to discuss this further, please do not hesitate to reach out to us at [email protected].

Hi, Dee Gee! Thank you so much for sharing such a detailed account of your experience with us. We're glad our team was able to step in and take care of things when an issue came up, and we're proud of how they handled it with honesty and hard work. We know waiting longer than expected is not ideal, and we appreciate your patience and understanding as we get everything finished up correctly. We look forward to completing the job and hope the end result is everything you hoped for.

Hello, Olive. We are very sorry to hear about your concerns with your door project, and we want to thank you for laying it all out for us. We were not able to locate an account under this name, so if you would not mind reaching out to [email protected] with some additional details, we would like to get this in front of the right team so we can make resolving this our top priority, especially given this is your main entrance. We appreciate your patience while we work toward resolutions.

We're thrilled to hear that you had a great experience with our team. Thanks for trusting West Shore Home, Shannon!

Thank, Larry! We're so glad to hear you had a great experience. We truly appreciate your kind words and will be sure to share them with the team. Thank you for choosing West Shore Home with your remodeling project!

Thanks for the kind words, Cornelia! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

Thank you so much for taking the time to share this, it truly means a lot to our team. We are so glad the crew took great care of you and made sure everything was done right. Reviews like this make all the hard work worthwhile, and we will be sure to pass along your kind words. Thanks again for recommending us, we appreciate you, John!

Thank you for the wonderful review! We're so happy to hear you had a great experience and appreciate you recommending us.

We're very sorry to hear this and apologize that your appointment was missed. This is not the experience we want anyone to have. We'd like to report this to the appropriate team and look into what happened. Please email us at [email protected] with your full name, service address, and phone number so we can review your appointment. We appreciate you bringing this to our attention and hope to have the opportunity to make things right.

Thank for letting us know, Vicki! We're so glad we could get someone out quickly to help, and that Ivan provided the professional, informative service you deserved. We'll be sure to share your compliments with him. Thank you for trusting us with your home, we truly appreciate your support!

Thanks, Mike. We're so glad to hear you had a great experience with our team. Providing prompt, courteous service and quality workmanship is what we strive for every day. We truly appreciate you choosing West Shore Home!

Hi, Carl. We appreciate you taking the time to walk us through your experience. This isn't the impression we want anyone to walk away with, and we're glad you were upfront with us about it. Your feedback is being shared with sales leadership for coaching purposes, so this can be addressed directly with the team. Thank you for the opportunity to show you our premium products, and we hope you'll consider us again down the road.

Thanks for that very nice review, Pam! We're delighted to hear that you had a positive experience with your new door installation and bathroom remodel. Providing professional service, quality workmanship, and clear communication every step of the way is our goal, so we're glad our team and service department met your expectations. We truly appreciate your patience while we reordered the vanity part to ensure everything was installed correctly. Thank you for trusting us with your home and for your recommendation, it means a great deal to our entire team. We hope you enjoy your beautiful new space for years to come!

Thank you, Jo Jo! We're glad we were a part of your home improvement journey. If you ever need anything else, let us know!

Hi, Jason! Thank you for sharing your experience and for considering us for your project. We genuinely appreciate hearing from customers, even when we aren't the right fit, as it helps us continue to improve. We understand that every home and homeowner is different, and the materials and process that matter most to you are completely valid priorities. Our model is designed around a specific approach, and we recognize that won't align with every customer's vision or budget. We're glad you were able to find a solution that met your needs. If you ever have questions or we can be of any help in the future, please don't hesitate to reach out to us at [email protected].

We are truly sorry to hear about your parents' experience and we sincerely apologize for the frustration and concern this has caused your family. Every customer regardless of age or circumstance deserves to be treated with complete honesty and respect and we are sorry this experience left you feeling otherwise. We would love to look into this further so please encourage your parents to reach out to us by phone at 833-200-9681 or by email at [email protected] so we may address their concerns properly. We truly appreciate your patience and hope to hear from them soon.

Thank you for your wonderful feedback, Ronald! We're delighted to hear you had a great experience with our team and that you were completely satisfied with the service and workmanship. We truly appreciate your support and your trust in us. Thank you for choosing us for your home improvement project!

We're so happy to hear you had a great experience with the installation of your door, Clarence! Thanks for trusting West Shore Home.

Hello, Tonja. Thank you for sharing your feedback. We are sorry to hear about your concerns regarding your bathroom remodeling project and the issues you experienced following the flooding event. At this time, we have been unable to locate a record matching the information provided in your review. We would appreciate the opportunity to learn more about your experience and investigate the concerns you've raised. Please contact our Customer Care team at [email protected] with your name, project address, or contract information so we can review the details of your project and better understand the circumstances surrounding your concerns. We take customer feedback seriously and are committed to addressing any issues brought to our attention.