West Shore Home

Thank you for the awesome review, Karen! We’re so happy to hear you had a great experience with our crew. Enjoy your new shower!

Hi, Patty. We’re sorry to hear your project did not go as originally expected and understand your frustration with the additional visits and delays caused by measurement and material issues. While we’re glad the installation team treated you professionally throughout the process, we recognize the inconvenience this caused and apologize for the disruption to your home and schedule. Your feedback regarding communication and expectations during the sales and installation process has been shared with management for review.

Thank you for taking the time to share your experience, Chloe, and we sincerely apologize for the way you felt during and after your consultation. Regardless of the outcome of an appointment, every homeowner should feel respected and comfortable in their own home, and we’re very sorry to hear that was not your experience. If you wouldn’t mind emailing us the address where this appointment took place, we would appreciate the opportunity to review the situation internally for future coaching and improvement purposes. We truly value your feedback and appreciate you bringing these concerns to our attention. Our e-mail is [email protected]

Hi Ronald, We are truly sorry for the experience you had and we sincerely apologize for the significant delays and inconvenience this caused you and your family. You deserved a smooth and timely experience from start to finish and we are very sorry we fell so far short of that. Please know that your concerns have been escalated to the appropriate team and they are fully aware of your situation. We appreciate your patience and are sorry we were not able to deliver the experience you deserved.

Thank you, Anne Marie! That's exactly what we strive for. Thank you so much for welcoming such a large crew into your home and for the incredibly kind words. Enjoy both beautiful new spaces and we appreciate you choosing West Shore Home!

Hi, Jane. Thank you for sharing this and we sincerely apologize for everything you experienced throughout this process. This is absolutely not the standard of care we hold ourselves to and we completely understand your frustration. We were unable to locate your account with the name provided and would very much like to review your project. Could you please reach out to us directly at [email protected] with your account information so we can address any remaining concerns and make sure you feel completely taken care of? We truly appreciate your patience and look forward to hearing from you.

Thank you so much for sharing this, Steve! We’re thrilled to hear the team made such a great impression with their professionalism, efficiency, and care for your home. It’s wonderful to know everything was completed to your satisfaction and that your new walk-in shower experience was such a positive one. We truly appreciate your kind words!

Thank you so much for sharing this wonderful feedback! We’re thrilled to hear the team provided such a professional and enjoyable experience from start to finish. It means a lot to know you and your wife felt informed and comfortable throughout the entire process. We truly appreciate your recommendation, Joseph!

Thank you, Candace. It’s customers like you that make our job so rewarding!

Thank you for the awesome review, Faye! We’re so happy to hear you had a great experience with our crew. Enjoy your new shower!

Wow, thank you for the fantastic feedback! We’re thrilled to hear the entire process was smooth and that the team made such a positive impression throughout your renovation. We also appreciate your patience with the drywall repair and are glad it was addressed promptly. We’ll be sure to share your kind words with everyone involved.

Incredible, respectful, and amazing, sounds like a perfect day to us! Thank you so much for the 10 star love. Enjoy every moment in your beautiful new space!

This is wonderful to hear, Donna, thank you! We're so glad the install went smoothly and that you had a great experience from start to finish. We appreciate the kind words and the recommendation!

Thank you, Jack, your review made our day! We're so glad our team was able to provide the service you deserve. Thank you for choosing West Shore Home!

Hi, Maria. Thank you for taking the time to share this detailed feedback. We’re truly sorry to hear that your overall experience has not met expectations, but we greatly appreciate your recognition of Chase and the care he took during his visit. It’s clear he was committed to addressing your concerns thoroughly and professionally, and we’ll be sure to share your kind words with both him and our leadership team. We also understand the continued frustration regarding the door frame issue and appreciate your patience as we work toward getting the correct materials in place. Thank you again for your honest feedback and for giving us the opportunity to continue working toward a resolution.

Hi Deborah, We are so sorry to hear this and want to help you right away. A leak causing damage to your walls and carpet is something we want to address as quickly as possible. We are unfortunately unable to locate your account with the information available here so please give us a call at 833-200-9681 as soon as possible so we can get you taken care of promptly. We are sorry for the inconvenience, and we look forward to hearing from you soon.

Thank you for sharing your experience, Walter! We’re thrilled you love the results.

That’s what we love to hear, Amber! We’re so glad you’re pleased with your new bathroom floor and that the project went smoothly. Thanks for sharing your experience!

Thanks for letting us know, Jon! We appreciate you trusting West Shore Home.