West Shore Home

Dissatisfied Seniors

My husband and I are seniors and my husband is handicapped. We Purchased two sliding glass doors on May 15,2026. They finally installed them on July 6,2026. On July 8,2026 I informed them that these doors are a trip hazard and a wheel chair will not roll over the threshold. The threshold has a rise of 2 1/4" which is not good for seniors. They are not ADA compliant. The salesman was quiet aware that we are seniors and that my husband is handicapped. We were not given the option to chose the doors that we wanted. They chose the doors they wanted us to have. I would like them to replace them with doors that are safe for seniors. When I call them, they just tell me that there is nothing they can do. These doors cost us $14,000 apiece. We really can't live with these doors the way they are. It is a safety hazard. Do not do business with West Shore Home. Once they get your money, they don't want anything to do with you if you have a problem. BEWARE

I had new doors put up at my mom's…

I had new doors put up at my mom's house on June 22, 2026 from the Winston Salem location. The doors were put up and everything was good when they left. My mom is 81 and losing her memory. Some how she locked herself out of the house. I called Alex just before 5pm to see if he could go or send someone to let her back in the house. The way he was talking on the phone I could tell he didn't want to do it because it was quitting time. He finally said he will see what he could do. Now it's 80-90 degrees outside and I don't know how long she has been outside. So I called him back after not hearing from him and I couldn't reach him. No answer on the phone number I just talked to him on 1-2 hrs ago. I am very disappointed and pissed off at the way this went. Luckily I had family nearby to check on her. Thank God things worked itself out but beware of the service you expect to get from professionals because this could be your mom.

Entry door purchase and install

From sales with Vaughn, scheduling and measuring day with other employees, install day with Damari and Brett, I’ve had a very positive experience with the Westshore representatives. That being said, on install day it was discovered that the wrong size entry door was ordered for my home. Damari and Brett were very apologetic and assured me they have a way to install and seal the wrong door while a new, correctly measured door was being ordered and built. I understand that things happen and measurements may be off once the old door is removed. unexposed issues can happen in any build. These young men worked very hard to leave me with a nice looking and well sealed temporary entry door before they left. Shout out to their manager who trusted and worked with them to fix the error in my order. It’s unfortunate that this happened and now I have to wait weeks to have the job completed but there was never a hem-haw from Westshore about doing the right thing. I gave four stars because the job is not completed yet.

Terrible experience

Communicating with the office in Greensville Greer, South Carolina is ridiculous. We had a storm door and entrance door installed. The sales woman that worked up our quote was professional and knowledgeable. She handled things differently than some of the other companies we have been getting estimates from and she traveled all the way from Myrtle Beach. They did not have someone in WNC to give an estimate. Took quite a bit of time to schedule an install appointment. They sent the wrong screen door but yet they installed it. Took quite a bit of back and forth getting them to install the correct door and they wanted to charge for their mistake. Meanwhile while living with the door, we discovered that they only put one screw when multiple screws should have been used. There were gaps of daylight around the door. Glass was separating in the exterior door and there were some yellow stains on that door. But the installers were very pleasant and professional but their completed job was terrible. Finally, they sent out some type of management to look at all our complaints about the door and he agreed that both doors needed replaced. We had three different incidents where the storm doors did not open correctly and on the 3 mishap we had to get a pry door to open the screen door. Even with a pry bar, we could not get the door open and had to disassemble the framework around the screen door at 11 PM. This is our main entrance into in the residence. We called them and all you get is customer service. We were told that someone would call us back in 12 to 24 hours. No one has ever called us back. On the date that they were to reinstall exterior door and the proper screen door we received a phone call that they could not make it that day and they would call to reschedule. We were foolish enough not to ask what month might that be?

Tegan and Nathan did a great job

Tegan and Nathan did a great job! Those guys are fantastic.

Show install

Mike, Nick Ben and Nate. Very professional , courtesy, and did an awesome job on the install.

Kenio and shack have great job l love…

Kenio and shack have great job l love my new door

These guys was great,they knew what…

These guys was great,they knew what they were doing and making sure the customer were satisfied. They have great communication skills stays with their work. I appreciate having to meet Ben,Jorge and Landen what a great crew . Thanks for all you guys has done, I would recommend this group of guys any time Thank again!

We love our new shower and we would…

We love our new shower and we would definitely recommend to friend and family

Complete no-show

Made an appointment for 6pm to get a quote on new windows for most of my house. Nobody called, nobody showed up.

I had a walk in shower installed in…

I had a walk in shower installed in 2019. My hot water lately was scalding hot I couldn't take a nice shower, called the office Thursday they had someone out on Saturday. Ivan was very professional, super informative. The whole experience was Fantastic!!

Mike

Mike, nick, Ryan, Dylan, and nate. They were prompt, courteous and effective.

Extremely unprofessional in-home sales experience.

We invited West Shore Home to provide an estimate for a front door replacement project. We are considering replacing our current front door with sidelights with a double French entry door. When the salesperson arrived, he began speaking with me on the front porch but did not introduce himself until after I introduced myself first. While that alone would not have been a major issue, it set the tone for what became a disappointing experience. During the appointment, we discussed style, color, options, and pricing. The salesperson presented a price along with a promotional discount. My wife and I agreed that the door appeared to be a quality product, and we felt the company would likely do good installation work. At that point, West Shore Home was definitely on our short list. However, I explained several times that we had two additional estimates scheduled before making a final decision. That is where the experience changed. The salesperson began discussing “opportunity pricing,” which he described as a deeper discount available only if we purchased during the first in-home visit. I explained again that we were not making a same-day decision and that we owed it to ourselves to review all scheduled estimates before committing to a major home improvement project. Rather than respecting that, the salesperson began questioning our judgment for not making an immediate decision. He seemed to assume that not buying that day meant we would never buy at all. His demeanor changed noticeably, and he became rude to both me and my wife. At that point, we ended the appointment, and he packed up and left. I do not know whether this approach was specific to this salesperson or part of the company’s sales training, but it left us with a very negative impression. We liked the product, but the sales experience was unacceptable.

We had a new door installed and a…

We had a new door installed and a bathroom remodeled. All of the men who worked at our home were professional and courteous. They made sure the work was done properly and to our satisfaction. They had to reorder a part to make sure the vanity was installed properly and the service department was quick to call us and update us on the order. When the job was finished, they cleaned everything and left everything neat. Our design consultant was always available to answer any questions or concerns. I would highly recommend them.

very profesional...higlhy recomended

We wanted to convert our bath/shower to…

We wanted to convert our bath/shower to a walk-in shower. We contacted Westshore for a quote. They send a sales person to give you a sale pitch on why you need to choose them (I didn't like that). Anyway long story short, they are very expensive! I get if you want everything done in a day and want it to look nice, they will probably do a great job. Our situation, we found an honest plumber, we wanted cultured marble, not acrylic, a high quality shower pan, not a cheap prefab fiberglass one because we are staying in our house long term. Our plumber coordinated everything and it took about 2 weeks for everything to be installed, but our new shower is top quality, and the price the plumber charged was about half of the quote we got from Westshore!

These people are crooks they are…

These people are crooks they are installing a shower in a small master bathroom at my parents house and charging $17,500 for crap you can buy at Lowes. My parents are old and do not know any better. I tried to talk them out of it and other people did as well. When my mom went to back out of it they told her she would lose her $5,000 deposit. She tried to talk to them to tell them thats not right and they sent there guys over and they started installing. They are lucky I'm not close by because they would not bully me or my parents. Stay away from these crooks they will rip you off. Note that average small bathroom remodeling in tri-county area is between $5,000 and $10,000 and you get more than a pre-molded shower insert.

Showers

Mike, Nick, Xaiver, Tristin, Nate Great service, great crews, excellent work complete satisfaction

Thank you Tony and Shack from West Shore Home

Thank you Tony and Shack for the great experience with your installation of my porch door. Everything looks amazing.

This company used in abused us this…

This company used in abused us this company to change out my floors and a new shower. What happened was my floors was rotten and they were supposed to redo my floors and put vinyl back in so I happen to have a flood in my house in June, please notice they replace my bathroom remodel my bathroom in April 25 of last year June of this year that’s when the flood happen so I had to get the insurance to tear up all the floors that got flooded and that bathroom happen to be one of them after they remove all the flooring. There was rotten wood underneath there is no way rotten wood should’ve been under there if they will replace a year ago with that being said, they only replace a little area in front of the shower with new wood. Everything else was still laminated over rotten wood so please be careful and do not use this thing. Call a company just horrible experience out of 20 something thousand dollars we paid for this bathroom that work was horrible. The house was under Russell Wynn yesterday. We got a response that we are two months over a year actually having this done we cannot. Get any kind of help from you guys because your lifetime warranty was not true. When you told me I just don’t understand. How would you put a laminate over rotten wood when you told us that you was gonna replace all that wood if you need the pictures, I do have the pictures from the before and after