West Shore Home (westshorehome.com) has a 3.8 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 89% of negative reviews. Last updated 2026-08-10.
Had my front door replaced. I love it from beginning to end. Thanks to Luis G Austin W Tyronne W
Thank you, Sheila! We're so glad the whole experience delivered from start to finish. Enjoy your beautiful new door and thanks for choosing West Shore Home!
Collin, Jayden, and Nick were amazing!! They did an excellent install and cleaned up and were very respectful!!! Would totally recommend this company!!!
Thank you, Ronda! We are thrilled to hear that the team provided an excellent installation experience and treated your home with care and respect. Knowing that everything was cleaned up and that you would recommend West Shore Home means a lot to us. Thank you for choosing West Shore Home and for sharing your kind words!
😲 OMFG, ARE YOU PEOPLE SERIOUS!!? First encounter; Damned door knockers, told NO. Second encounter; Random Google search, got directed to site. Thinking maybe. Then, ok this is a SCAM in the making. Blocked. THIRD ENCOUNTER; Endless blocks of numbers from company, finally got 97% stopped. FOURTH F<(%*$×& ENCOUNTER... NEW NUMBERS.
Ms. Jewell, we sincerely apologize for the persistent contact and completely understand your frustration. After reviewing your account, we can confirm that your information has been updated to our 'do not contact' list and you should no longer receive any further outreach from our team. We are truly sorry for the inconvenience this has caused you and wish you all the best!
When considering West ShoreHome, please be cautious. We had a shower install completed on June 5, 2026. The crew was polite, cleaned up after themselves however I didn’t pay 18k for maids. The job itself was not professional in any way. My 12 year old could have caulked better than these people. (Wish I could leave pictures). The caulk was on the floor, new shower walls, on the ceiling. They left huge gaps with no caulk at all where the railing meets the wall. And several sections where the caulking has holes along the ceiling line. The shower head leaks at the piping, slow drain, water pressure diminished significantly due to the flow blocker in the head. I do believe this could be an option for people. I have a flow control in my house, adding one unsuspectedly in the shower? It’s like taking a shower in a spring mist. The doors stick and don’t move smoothly as promised. Have to use both hands to open the slider. I sent the request to have these issues fixed on the 7th. First contact was the 9th and they just requested pictures - which had already been sent to our sales representative. Waited till the end of the week when I was told it would be 24/48 hours (never happened) so I called them in the 12th. After have to explain AGAIN what my issues were I was scheduled for corrective service on the 29th of June. This is the most unprofessional service I have received doing a reno project. If they are so busy doing repairs that I have to wait till the end of the month to have my shower addressed, this should be a warning to future Customers. When the service managers and sales managers all have agreed that this work needed to be corrected - (it’s that bad), My salesmen said he had never seen a job left in that condition and HE escalated the issues to the service manager. And yet, I will continue to wait the entire month to have anything addressed. Please don’t fall for the sales tactics and read your reviews, as I should have done… and not the ones on the West Shore website. Find independent reviews and read the truth. I stayed with the West shore reviews and I’m suffering the consequences of that decision. Higher then most, strong sales approach, and unprofessional installs and follow through when you do have an issue.
Hello, Vadra. Thank you for taking the time to share your feedback. We sincerely apologize that your experience has not met the standards we strive to provide. While we are pleased to hear the installation crew was polite and cleaned up after themselves, we understand your concerns regarding the quality of the finished work, the performance of the shower, and the delays in service. Please know that our team is actively working to address these issues, and we are currently exploring options to have a technician out sooner than the June 29 appointment. We understand the frustration of waiting for corrective work and appreciate your patience as we work toward a resolution. Thank you for bringing these concerns to our attention. We remain committed to making this right and restoring your confidence in West Shore Home.
This company is not trustworthy. They quoted a 200 square foot bathroom remodel at $74,000.00 and it wasn’t a luxury remodel. I can put an extension on my home for that cost! I’ll be reporting to consumer affairs for gouging and trying to take advantage of innocent consumers!
We are sorry to hear that our pricing did not align with your expectations and we understand how that can feel frustrating. We do want to note that our pricing reflects the premium materials and professional installation standards we hold ourselves to. We completely understand that this may not the right fit for every project or budget and we completely respect that. We appreciate you sharing your feedback and wish you all the best.
I am in the middle (literally, it is noon) of what I was promised would be a one day install, and now am told that it will be finished not today which is a Friday, but on some other day after Monday that I can get scheduled by calling them. I spoke to customer service and am waiting on a call back, but I am furious! We paid their premium price because of the one day installation, and had another quote for half as much that would have taken several days, and included ceramic tile on the walls. The only thing they can do to make me happy is what they promised, which was to complete it today. They did not even show up until 10am and there are only two installers. How about sending more workers or having them stay later this evening or night??? And DO what they SAID. The salesperson even had a video demonstrating what would be completed every hour on the day of installation. It started at 8am and was completed that day. Demolition was supposed to be 8-9am; but the workers only got here at 10am today and are still not done with demo it sounds like, so the inspector came for his appointment and they were not ready so it cannot in any way be finished today because the inspector cannot come back today. Turns out their arrival window is 8am to 10am. So their slick video which says demo 8-9am is just a lie. And the salesperson put 6-10 weeks in the contract, so they knew quite well it would not be done in one days. And it was not, and never was going to be, and they just lied about one day. Update: They put us on the calendar for Monday and bumped whoever was there. We will have water this weekend. I told the manager I want a discount and we'll talk again about that on Monday. For today they are down to the studs and the plumbing is finished and leak-tested. Update Again: Well, they did not finish Monday either. Five days we were without the bathroom. I wanted them to come Saturday, but they refused, saying "we don't work weekends." I ended up paying an extra $10K for one day service I did not get. Their slick video shows down to the studs between 8am and 9am. Well it actually took all day.
Hi Deanna, we understand your frustration and are sorry that today did not go the way you expected. We want to provide a little clarity on a couple of things. Our installation crews operate within an 8 to 10am arrival window depending on traffic and job routing. We apologize if that was not communicated as clearly as it should have been. Regarding the inspector visit, that timing is unfortunately outside of our control, and we are sorry that it created a situation where the project could not be wrapped up today as planned. We know that is not what you were counting on. Your return appointment is confirmed and our team will be back Monday to complete everything. We genuinely want to make sure you feel taken care of through the finish line. Was there anything discussed during your pre-install consultation regarding the arrival window or inspection process that felt unclear at the time? And now that Monday is locked in, is there anything else we can address for you before then? We are here and happy to help. We can be reached at [email protected]
Jaydin and Collin completed the install quickly and efficiently. They were a true joy to work with. We could not have asked for an easier and better experience!
Hi, Nancy. We're thrilled to hear your installation was completed smoothly and that the team made the experience such a positive one. Providing quality workmanship and exceptional customer service is always our goal. Thank you for choosing West Shore Home. We hope you enjoy your new upgrade for many years to come!
The cpmpany was well represented by Aus
Hi William, Thank you so much for the kind words about Austin! We are so glad he made a great impression and represented our team well. We would love to know if there is anything we could have done better to earn 5 stars from you. Please do not hesitate to reach out to us by phone at 833-200-9681 or by email at [email protected] and we would be happy to chat. Your feedback truly means a lot to us!
Ryan and Landen did a beautiful job in a rapid time, they had the equipment and knowledge to get the job done. I would highly recommend West Shore Home to anyone.
Thank you for the wonderful review, Josie! We're thrilled to hear you're happy with the results and that the project was completed efficiently and with the expertise you expected. Your recommendation means a great deal to us. Thank you for choosing us for your home improvement project, and we hope you enjoy the results for many years to come!
Installer lost my $12,000.00 check. Then I was harassed and threatened about signing their contract. So after they lost my check I had to go to the bank put a hold on my check then get a cashiers check and deliver it directly to salesman. So I actually paid them twice and due to their incompetence I was made out to look like I was trying to screw them. So I'm done with these people. Find a more competent contractor. The good people at West Shore homes reached out and had a very constructive conversation to resolve the whole issue and I was very pleased with the courtesy and professionalism from Jeremy who deeply apologized for the mishap and eased my concerns over the whole issue. Thanks Jeremy and the whole West Shore team for reaching out to me.
Hi, Larry. Thank you so much for taking the time to share this update and we are truly glad Jeremy was able to connect with you and help bring some resolution and peace of mind. We sincerely apologize for the stress and frustration the initial situation caused you as that is absolutely not the experience we want for any customer. We appreciate your patience and your willingness to work through it with us. We will make sure Jeremy hears how much your kind words mean. Thank you for giving us the opportunity to make things right!
Collin did a great job remodeling my bathroom!
We appreciate your kind words, Shirley! It’s our pleasure to provide quality service.
We feel bittersweet about the experience. Steve and Landon were our installers and did a great job. The install went quite well, the installers were very knowledgeable, understanding, and very helpful. Now for the company and sales side... We feel the free quote sales tactics were a bit aggressive (Was told it was the last day for the special promotional price, but no pressure). In our project we were removing a wall to expanding the shower area, were told we needed a new floor as well due to a 3” x 5” untiled area that would be left when removing the wall. So, we were quoted a walk-in shower remodel and a new floor in the bathroom. Was given a quote with a "good for 1-Year price", and a promotional price and shown what the discount was. Be advised if you cancel all together after the 3-day period, you are required to pay 35% of non-discounted contract price. Didn’t hear about those terms in the sales pitch or highlighted in the details when signing the electronic contract. Before the work was to begin, we decided the floor was unnecessary because the tile floor was still in great shape, so we requested the change order to exclude the layover flooring. Note the entire surface comprised of: The shower 70 Square Foot of product; the floor was 63 Square Foot of product. You would have expected a 25% to 30% reduction – for flooring, new base boards & labor. When the price was redone, the promotional discounts were taken away so the new price was only 11% less than the original contract "Promotional Price". I don't feel the company Policies & Sales practices and policies are customer focused. Let's just say, I feel they have all the protection per the contract, very little for the consumer. The product is good, albeit pricey. Note - To deal with the space left by the removed wall, the tile that was cut around the wall was removed and a whole time was set in place (No need for an entire new floor). The Facts. They may propose items you don’t need to get around an imperfection that may be easily fixable. You have three days (excluding Sundays) to cancel the contract you have entered - reminder they are not open weekends to deliver/telegram your intent to cancel. If changes to project are requested - Any Sales Discounts on the original quote may be lost – they do not itemize the phases of work being completed. If canceled after the three day "rescission period" you will be charged 35%, or any cost incurred by West Shore Homes (Whichever is larger, per the contract). Would we have signed the contract for the amount we ended up having to pay without discounts, probably not. But hey we get a 10% reduction as a repeat customer. Wonder how many people are cashing in on that promo? Most likely not us.
So great to hear! Thank you for choosing us, Kadin.
Mike and Xavier were fantastic. Very professional the shower looks fantastic we could not be happier
Thank you, Nancy! We’re thrilled to hear Mike and Xavier provided such a fantastic experience and that you’re so happy with your new shower. We truly appreciate you choosing West Shore Home!
Brian O and Corey installed our new shower today. Fabulous job, professional, courtesy, knowledgeable. We would highly recommend West Shore Home for your bathroom remodel
Thank you for the awesome review! We’re so happy to hear you had a great experience with our crew. Enjoy your new shower, Lynda!
Brandon Williams and Josiah Huntley were amazing from the time they arrived until they completed their work. They were attentive to details and kept me informed every step along the way. They also cleaned the area around the entry door inside and out. Simply put, they did a superb job. Thank you,
Thank you so much for sharing your experience! We’re thrilled to hear Brandon and Josiah provided such attentive and professional service from start to finish. Keeping you informed and treating your home with care are so important, and we’re glad they delivered such a great experience. We truly appreciate your kind words, Richard!
Glad to hear it, Thomas! We appreciate you choosing West Shore Home.
We recently had our tile shower replaced and are very pleased with the finished product. Willie W. and Roy A. were a team of excellent professional men that performed the work. They were very informative through the process and literally did a perfect job. No complaints at all! Thank you for this great team of professionals you sent our way! We were very pleased through the whole process and highly recommend West Shore Home!
Thank you so much for the wonderful feedback, Jeff! We’re so happy to hear you’re loving your new shower and that the team made the process such a positive experience. It sounds like they took great care of you every step of the way, and we’ll be sure to share your kind words with them. Enjoy your beautiful new space, and thank you again for recommending West Shore Home!
Kadin and Jacob outstanding young men a great job outstanding workmanship!
Thank you so much for the wonderful feedback and for choosing West Shore Home for your project! We’re thrilled to hear the team made such a great impression with their professionalism and workmanship. We’ll be sure to share your kind words with them, they’ll truly appreciate the recognition!
Horrible. They rip you off. We ordered a door. They ordered a door 4inches smaller to make a bigger profit. Then made us take it. Then they didn't bring the screen. Come to find out They gave it to another customer. The installer showed up when he wanted to not when the appt was. The manager lied to us. They reordered the screen 6 weeks later still no screen. No communications. They are horrible and won't give us a discount for there screw up. Its been a horrible ordeal. DO NOT USE THEM. Till this day we still dont have our screen. But they want there money. Rip off artists.
Hi Nina, We are very sorry for everything you have been through and we sincerely apologize for the frustration this has caused you. You deserved accuracy, clear communication and follow through at every stage and we are sorry that was not your experience. We would love to look into this further and make sure the right people are made aware however we are unable to locate your account with the information available here. Please reach out to us by phone at 833-200-9681 or by email at [email protected] with your account details and we will make sure this is addressed promptly. We hope to hear from you soon.
63 reviews matching