If I could give them less than a one I…
If I could give them less than a one I would. This situation started in June and I am still dealing with it. I am so disappointed and frustrated with Renewal by Anderson. I had a design consultant come out to the house to show us their doors. We went through the designs and the consultant told us that we had 3 months to accept the designs or cancel. One week after their visit, my daughter fell down some stairs and injured her herself. She is being seen by 5 different doctors. She has not been able to work seen the fall. I called Renewal by Anderson corporate office and the local office; plus the loan company. I explained to each of them what was going on and that I needed to cancel the order. Every one I talked to said OK it would be canceled. A week after that called I received a call from Renewal by Anderson, saying that I had canceled my loan and how was I going to pay for the doors. So again I called everyone, including the loan company explaining all over again the situation. Then 2 week after that another phone call asking how I was going to pay for the doors. So I called everyone again. Then 2 weeks later another call asking how I was going to pay for the doors. So, again I am calling everyone, including the loan company. The loan company told me that they cancelled the loan on July 27 by some how Renewal by Anderson managed to get over $9,700 from them as a deposit, which they did not authorize and they started production on the doors at the warehouse. So again, I am on the phone calling everyone. Again I was told it would be taken care of. Today I received a call from Renewal by Anderson to verify by install date. I am beyond livid. I told this person the same thing. She said she never received a cancellation notice. I can't believe how this company operates. No one is talking to anyone else. I even called corporate every time that I called the local office and no one has evidence that I ever called. This seems very underhanded and illegal to me. They will be hearing from my lawyer. I will tell everyone that I talk to, to not use this company for anything. Plus, their prices are outrageous. They now want $20,000.00 for two doors. Crazy expensive. They expect me to pay for their mistake. Even the loan company said that this was on them and I am not paying for anything from them. They were going to ask for their money back.