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Des Hill

澳大利亚

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DOOGEE

Doogee after sales service (not)

Purchased a Doogee s90 via Alibaba Singapore 12 Jan 2020. No Complaints. We used the phone intermittently for 5 months, then the Microphone stopped working. Contacted Doogee in China and comenced a lengthy email corrospondence chain which resulted in them asking for the phone to be returned for repair. I returned the phone via registered Australia Post to the address instructed by the Doogee representative, at my cost of AU$32.00. Also sent a photo of the post bag with address details and a copy of the tracking receipt to their email. 17 September 2020. The post item was returned yesterday 14 Jan 2021 as undeliverable. Obviously the item remains unusable due to no microphone. All email corrospondence was to zhoujiekun at doogee.cc (yes I know, he is the Doogee "fix it man" on many of this sites complaints about their phones) I let you draw your own conclusions as to the reliability of this "industrial grade" phone and the appaling lack of after sales service. Maybe it is an instruction from CCP not to deal with Australian warranty claims.

2021-01-15