Not how Doers get things done ...
We started a renovation project with every intention to use Home Depot to completion. First off we ordered 5 windows, got confirmation that all of the window would be delivered on a Friday. We hired a crew to be there on Saturday to set all of the windows. Imagine our surprise that only 3 of the 5 showed up. The other 2 windows showed up THE NEXT DAY as the crew was already done for the day because they had no more materials to work with. Ok so now I have to bring the crew out again...that costs money. Ok so we decide to order a door and they cando that and some other work along with the other 2 windows. Got verbal confirmation at the time that we ordered that the door would be delivered to a store location close to my husbands job and we could pick it up on the 7th...so we hired our crew for the following weekend. We start getting emails that the date kept getting pushed back but still expected by the weekend. Much to our disappointment and our expense, by the weekend, no door ...still have to pay our construction crew, it isnt their fault that only part of the materials arrived. I called and called tried to get some resolution or some answers. We have so much more project ahead of us but our first two orders have actually cost us way more than the materials are even worth! One of the live agents actually said to me " do you know what "estimated" means?" I said "do you know what verbal confirmation is?" We were told there were 44 units in store...pick up would be guaranteed! I would definitely consider another way to get your project done if possible... With my last phone cal to a manager ( who was extremely nice and professional) I was given a small credit towards my purchases but no where near what these delays have cost us. We will not be using HomeDepot for the rest of our projects due to the unreliability.