Replacement hasn’t arrived
I ordered some hangers that have a click-in mechanism along with another item from Ask & Embla in mid-August 2021. They arrived in good time, etc. However a few weeks later (end Sept 2021) the mechanism on one of the hangers failed and stopped clicking into place, making the pair essentially useless. I got in touch with A&E and sent them a video of the problem with the product. They immediately said they’d send out a new pair and I was really pleased with their speedy response. But now a month later (beginning Nov 2021) I still have not received the replacement product. For weeks the tracking (with Hermes - why any businesses use Hermes is beyond me as they are so unreliable) has sat at ‘we’ve received it.’ I’ve contacted A&E and they have told me to wait as Covid is still interfering with deliveries. But I’m not sure how that works as my boyfriend ordered me some jewellery from A&E for my birthday recently and that parcel arrived in under two weeks. I’m not sure how long I’m required to wait for the parcel not to arrive before further steps are taken as the response from customer service was quite vague. Update 13 Nov: Hermes tracking still has not moved. I reached out to customer service explaining that I still have not received my replacement jewellery and that I am in the verge of asking for a refund. They have asked me to wait some more, reach out to my local post office to see if the item is there (what?!) and that they will provide feedback but no indication of when. my hangers that arrived for my birthday - also with the click in mechanism - already feel like they won’t last long.