Bait & Switch
Bait & Switch - We rented a unit and in the 4th month when we received the invoice for the 5th month it stated there was a 15% increase charging $27 a month more (15 calendar days notice). Online it still showed the same old amounts without an increase. Matthew (StorageMart Manager of 8401 18 St, Edmonton) advised there is no contract so they can increase the price at any time and that the online price is promotional pricing, online does NOT specify that the prices are promotional only. We believe it is underhanded & deceitful to wait until people have their storage locker full of items to then increase the price significantly on individual units based on length of time rented. It is also deceitful to not inform potential customers that the initial price is promotional for only 4 months. Since then I read many reviews stating the same and spoke to other StorageMart customers that said their locker cost was increased every 4 months. A couple of people even asked if the Bait & Switch is even legal? Recommend NOT using StorageMart unless you are storing for less than 4 months.