Every week you'll be contacted by fake "Intermedia" phishing attempts that the real Intermedia neglects to block
We've been with Intermedia for over a decade and have faced the same persistent issue- poor spam filtering. The system consistently fails to block (or even label) emails impersonating Intermedia itself. You’d expect that an email from a suspicious address claiming to be from "Intermedia" would be filtered or at least flagged, but many get through untouched. When we get past the 1st level support that tells us to block each spammer manually one by one, Intermedia occasionally acknowledges the problem, if they don't just blame us for not purchasing a more expensive filtering tier. They’ve said they take fake Intermedia phishing seriously, but all they seem to do is low effort passing of reports to a third-party spam filtering vendor. I've offered many full phishing samples over the years. Using the online outlook they gave us, we have no one click way to block or report spam- We have to log into the admin portal with 2FA, navigate through multiple menus, and copy-paste addresses into a block list deep in the site. We’ve also learned, after years of using the Outlook on the web interface they provided, that marking messages as junk does nothing. Worse, it sends a “report” email from our own address, which gets flagged as outbound spam. So for years, we’ve been wasting time right-clicking and flagging spam, thinking it helped, when it may have put us on spam filtering black lists! Our company's sales receipts and other important emails going to customers' spam has cost us many thousands in potential sales. Raising the spam filter sensitivity is also not a real solution. It results in blocking messages from people inside our own company, contacts we've communicated with daily for years. The filter doesn’t recognize the difference between obvious spam vs long-term collaborators. Sorry for this narrow complaint- I guess the rest of the service is well implemented and solid. Other reviews say it's reliable, although I saw some mentions of poor spam filtering. For an email that is very not free, the spam filtering should be smarter than what we get with free email services. Thanks.