Unfair and Lousy Customer Service
I reported to Carousell yesterday, 21/1/21, about a seller who has cheated me by selling a tv console that's different from her listing. First, let me explain further what the bad experience is. I bought a tv console from a seller on a preorder basis. Prior to placing my order, I asked the seller if the top part of the tv console is made of engineered marble. I also told her that I wanted dark grey. There's a delay in the shipment from seller's supplier but seller failed to inform me until I pmed her. So had to wait for another week for it to arrive. Seller contacted me that the item has arrived in Sg and even said she had arranged for delivery on the same day in the evening around 8 pm. So come 8 pm but no delivery. Contacted seller to ask about it and she said item to be delivered to her place first! WTH! Then contacted me again to inform that the legs were not the colour that I wanted and asked if I mind about it. Having no choice, I said okay. The worst part was when I received the item. It wasn't engineered marble and it was dark brown. It was clearly marble-like laminate! There were scratches and finger prints everywhere on the top part. So I contacted seller and even showed her the pictures. Seller insisted that it was engineered marble even it's so obviously that it's not! WTH! Invited her to come to my place to see for herself. At first, she said okay but then changed her mind and said that she didn't need to go over to prove her 'honesty'! So I told her that I would report the matter to Carousell. She went quiet after that. Then I met with another disappointment. I was expecting Carousell to investigate my case but all they said was that they couldn't do anything and even hoped that I could understand them! So who's going to understand me, the one who was clearly cheated?!!! They didn't even bother to look through my conversations with the seller. If they had bothered to do that, they could see that the seller has cheated me. I even gave the pictures and a video of the item but still they didn't bother to do anything! I was really pissed with how they handled my case. I'm considering to delete my account soon.