BAD PRODUCT, BAD CUSTOMER SERVICE ……..But finally found a solution
Stay away from the Shelterlogic 'garage in a box' product. The frame is ok, but the tarp is pure rubbish. I had to buy two tarps within a period of less than 3 years. Customer service rejected my warranty request. Their feedback was : '….this is our standard temporary fabric with a limited 1 year warranty' So the tarp that comes with the shelter in the box is 'temporary' This is nowhere mentioned, misleading you as a customer. In this way Shelterlogic tries to stay competitive from a pricing perspective. Buy another product is my advice. Update 30.07.2025 : Shelterlogic reviewed my warranty request and decided to honor it and they did send me a new basic tarp.