Major Onboarding & Customer Service Issues - Be Prepared to Advocate for Yourself
I signed up for Mandarin Blueprint excited to begin. Unfortunately, the onboarding experience was deeply flawed and frustrating. I was double-charged immediately upon sign-up. Their system did not prevent or flag this. I received no receipt or order confirmation showing the price paid, contrary to their stated policy. Customer service was unresponsive for a week. My initial request for help went unanswered, forcing me to send a follow-up email just to get a reply. The refund for the duplicate charge was eventually processed after I provided evidence. The explanations offered were internal issues: payment processor changes, emails going to spam, and policies being updated. While I appreciate the eventual resolution, it required significant time and effort on my part to correct their mistakes. The program itself may be good, but proceed with caution. Be aware that their purchase and support systems seem unstable, and you may need to be diligent in tracking your charges and following up on issues. I hope they improve their operational reliability for future customers.