Unreliable and ridiculous customer service
My account was suddenly suspended as Carousell suspected me of having a second account which has unresolved transactions. I only have one account, had never heard of the other account but am somehow banned because of their suspicion despite lack of any proof. After some online searching it turns out this is somewhat common in Hong Kong. What was ridiculous was the fact that customer service asked me to handle the unresolved transaction before my account would be reinstated. 1. I am not the owner of that account, and there is no way for me to prove this. 2. Even if I were, the other account too was suspended (I checked and saw that the account was no longer searchable), how would the other person settle any transaction without access to their account? 3. I was in the middle of negotiating a deal, and it was only pure luck that I decided to pay a seller deposit the next day as he replied quite late at night. Had I already paid the deposit before account suspension, I would have lost that money and had no way to communicate with seller. Suddenly suspending people's accounts means less consumer protection. Carousell could have disabled new chats or new listings, but to outright suspend an account leaves users no way to communicate when they have already paid deposit!