Disappointed with the service despite a convenient concept
I really appreciated the convenience that 1-800-CAR-BATTERY offers—having a car battery delivered and installed at your home, workplace, or wherever you are is a great idea that can save time and money. However, my recent experience left a lot to be desired. The technician arrived nearly five hours later than the scheduled time, which caused significant disruption to our day. Even more concerning was that the tech who arrived was clearly unwell. He disclosed that he has diabetes, was visibly sweating profusely, and mentioned that he normally doesn’t work summer hours. Out of genuine concern for his health, we had to ask him to stop mid-installation so he wouldn’t faint. While the batteries were eventually installed correctly and everything is working fine now, the long delay and the condition of the technician were both unacceptable. I hope this company does a better job of supporting their workers and being more accurate with their scheduling in the future.