AVOID THIS COMPANY LIGHTINTHEBOX— read…
AVOID THIS COMPANY LIGHTINTHEBOX— read this before you buy I want to warn anyone considering buying from LightInTheBox about their returns process; it is designed to discourage returns. If an item arrives broken, damaged, or not fit for purpose, you are still expected to pay for the return postage yourself — even though the fault is entirely theirs. In my case, it cost them roughly £3 to send the item to me, yet I was told it would cost £10–40 for me to send it back and I would need to pay for it. That imbalance alone tells you everything about how this company is set up: to make returning something so expensive and inconvenient that most people simply give up. When I pushed back, I wasn't offered a proper refund. Instead, I was offered either a 40% refund while keeping the faulty item, or a 50% voucher to spend on more of their products — with the same faulty item still sitting with me, unused and unusable. This is not a genuine resolution; it's a tactic to avoid paying out what they actually owe. In my case, the item was a hat, which had been stuffed into an ordinary box and arrived completely out of shape — useless for the funeral I needed it for. I had to buy a replacement at short notice, at extra cost, while the company refused to properly compensate me by paying for the return of the one that arrived ruined. What makes this worse is the communication itself. Their responses on public platforms sound reasonable and willing to help, but the moment you move into direct communication with them, it becomes a drawn-out back-and-forth of the same low percentage offers, repeated again and again. They are in no hurry to resolve anything, because the longer this drags on, the more likely you are to give up out of sheer exhaustion. Your time clearly means nothing to them; theirs is built into the business model. My honest advice: think twice before ordering from this company. If you're looking for overseas sellers, in my experience companies like Shein and Temu have handled issues far more fairly and with far less hassle. Don't say you weren't warned.