Customer service is terrible
Customer service is terrible. I ordered a ring set for my partner for Christmas. It arrived after Christmas and the rings were two different sizes. I contacted moonmagic and it took two weeks for them to reply. Since then they still haven't resolved the issue. I have sent pictures of the two rings on a ruler to show them the two different sizes and now in mid February with no solution still. It's weeks in-between each email I receive. I've contacted there emergency WhatsApp number who are also useless and just say there team will reply by email back to me. NOTHING IS HAPPENING. All I want to do is send them back and get the correct sizes resent. Why is this so difficult? Who knows i might get it resolved by next Christmas at this rate.