I would recommend
I have been on and off with Sophie & Toffee. Of course most of that is due to life issues. You can easily get a hold of support via the website or social media platforms. (Delay due to covid on response time) While Covid has caused a massive delay in mail (IN was back logged at the Hub for almost a month behind on mail, others where behind 3 months) this isn't something to give S&T bad review on. Updates are always done via Facebook and other social media platforms. The times that I had to contact them, their support was always friendly and informative on what the solution would be. Most of the time I would get store credit to use on my next purchase or subscription box. Note that I only had to contact them 2-3 times in the span of 3 years. They listen to feedback and if you are a subscriber you get to see/help decide on the next subscription box project. I do highly recommend them, while things are a bit rough right now for them due to Covid (like most business) they are still doing their best to answer and ship out orders as fast as they are able.