Took forever to finally get a hold of a…
Took forever to finally get a hold of a real person to talk to. Once I had a Customer Service on the line I was on the phone for over 45 minutes trying to explain what had happened with my payments how I was redirected to send them somewhere else to an address that nobody at your end seemed to know why. And then was told to put a stop payment on the two payments that I had already sent. This cost $64 to put a stop payment on two checks. I was told that leadership would pick this bill up as of yet nothing has been done. The July and August payments were sent on time to an address that nobody seemed to know why. Because of an error on your end, I shouldn’t be held responsible for the $64 to pay for the stock payment on the checks. This should be Credit Acceptance responsibility.