Design flaws, not the same as floor models
They get two stars only because of the staff in the stores. Quality and design is inferior and when you need customer service they will respond but they make it difficult. The technician that came to inspect my issue with the replacement they already sent which had the same design issues was a third party. He told me one thing and reported another ( he lied ). My couch was brand new and I had to buy another one somewhere else.