Non existent customer service
As mentioned by others, customer support is non-existent and is a genuine hassle to go through. You quite literally have to figure everything out on your own and will always have to attend to their store in person to modify anything with your telecommunication service. Online support is not available at all and they have no idea about their own system as you could inquire and send multiple tickets and get different answer by different people but none of them will be helpful to you as its going to be them telling what you could do but never how to proceed. Therefore you will be stuck in a loop of questions and none of them will read the history of your inquiry and repeat the same answer whenever you ask for further clarification. Its worse than an AI answer. They take 1-3 days to answer one question everytime. Sometimes even more. They will also abruptly close tickets without warning thus losing all the progress and restarting multiple tickets. You will spend more than a month to resolve anything and close to impossible if you are someone who have to travel overseas alot as you cant attend their store in person to modify your services. This in turn will result you to paying subscriptions for the months spent going back and forth with customer service and wasting money on services you could not unsubscribe from throughout the entire ordeal. Stay clear of this service.