Very bad customer service
Very bad customer service. No responsibility no sense
关于 Digi
数据更新- 网站
- digi.com.my
- 分类
- 电子与科技
- 所在地
- 马来西亚
- 状态
- 待认证
- 近 12 个月
- 30 条评价
- 差评回复率
- 0%（0/143 条）
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商家自述
Digi Telecommunications or digi.com.my Berhad, is a mobile service provider in Malaysia.
Digi靠谱吗？
Digi（digi.com.my）在 OK.one 的综合评分为 1.2 分（满分 5 分），基于本站收录的 151 条用户评价，属于电子与科技分类，口碑较差。93% 的评价为 1 星，差评比例偏高；商家尚未回复差评；近 12 个月新增 30 条。数据最后更新于 2026-10-25。
用户怎么说
I went without hiccups until I…
I went without hiccups until I cancelled. I returened the equipment, and have a receipt for Correos. And then the haressment started - they are daily sending me mail that they have not received the equipment, and they will charge me 50 Euros for «lost equipment». I answer, and event sent picture of the receipt for Correos. And they they say; «If you want us help, please provide a lot of personal information» - I answer I will not, and they they say «they cannot help me». HELP ME WITH WHAT???? Stealing my money without grounds???? I really thing there cannot be ONE sane person working at DIGI. Welcome to Robot-HELL. 👎👎👎👎
No matter where I go
No matter where I go, the network coverage is terrible. I’m paying so much, but the service is not worth the money at all.
Digi’s Customer Service and Internet Is a joke
Digi’s Customer Service and Internet Plan Need Serious Improvement One of the worst telecommunications experiences I have ever had. My line was down for two days, which meant I was paying for a service I could not properly use. When I tried to contact customer service to resolve the issue, I struggled to reach an actual representative. Each time, I heard the same message: “Our lines are busy" . I called the previous day and was told to wait another one or two hours. I Getting through to a real person at Digi was extremely frustrating. I had to navigate an automated system, wait several minutes, press multiple buttons, and go through several steps just to try to speak with someone who could help. I do not want to speak only to an automated bot. I want to speak to a human representative who can properly assist me. I was also disappointed with the so-called unlimited internet plan. I was paying around RM40 every month, only to learn that the plan apparently had a usage cap. If there are limits or restrictions, they should be clearly explained when the plan is advertised. When I contacted customer service, I was told there was a cap. Even the unlimited hotspot , ALSO HAS A CAP . This was confusing and frustrating because the plan had been presented as unlimited. Overall, I felt very disappointed. I was paying for a service, my line was unavailable for two days, I could not reach customer service, and the internet plan had restrictions I was not expecting. The most frustrating part was the customer service. Network problems can happen with any provider, but customers should be able to reach support when something goes wrong. Because of this experience, I switched to U Mobile, and my family members have switched as well. Digi has lost several paying customers as a result. Based on my experience, I would not recommend Digi to others. I hope the company improves its customer service, provides clearer information about plan limits, and makes it easier for customers to reach a human representative. I will not be returning to Digi.
I met this staff Nurul Jacqueline-was…
I met this staff Nurul Jacqueline-was extremely outstanding professional attentive to given to me the best service from Johor Baharu Danga Bay Thank you
Urgent Complaint Regarding Unacceptable Service Delay and Recurring Faults in Symphony Cooler (Complain Date: 06/06/2026)
Respected Sir/Madam, I am writing to register my strong dissatisfaction with the pathetic after-sales service provided by Symphony. I lodged an official service complaint for my Symphony A/R HIFLO 40 (2023 Model) cooler back on 06.06.2026.Despite a gap of more than 3 months, no technician came to resolve the issue until today. During this period, I continuously followed up with your team on multiple contact numbers, including 72088 41200, 89767 11936, and 7045197045. Every single time, I was given empty promises that the technician was being sent, but no one showed up, causing immense inconvenience during the peak summer months.Furthermore, this cooler has severe quality issues. It broke down last year, and it has broken down again this year. This recurring failure clearly indicates either a manufacturing defect or poor-quality parts used during previous repairs.Although a technician finally visited today on 08.09.2026, I demand a formal assurance that the repair is permanent and any defective parts are replaced with genuine components under a extended warranty guarantee, given your massive delay. If the issue is not completely resolved, I will be forced to escalate this matter to the National Consumer Helpline (NCH) and Consumer Forum for deficiency of service.Kindly look into this track record immediately and confirm the resolution.
As a foreigner you must pay a deposit…
As a foreigner you must pay a deposit in cash prior to connection when I closed the account they said that the deposit was absorbed by the last bill which was nonsense and then said that a deposit wasn’t paid and refused to return it , do not deal with this company they are dishonest and their service and coverage is poor
speed like 2G in the middle of city
in the middle of city, worst 4G+ ever, feel like 2G speed. Dont ever trust this brand.
This telecommunication line is sucks
This telecommunication line is terrible. Always lagging and slow. It took me almost 10 minutes just to load this page. So disappointed. I paid for almost RM150 just for me to experience lagging every month.
The digital social network frequently…
The digital social network frequently experiences errors, lag, and frequent disconnections. Why isn't such a problem fixed? This happens so often, and I'm very disappointed with using the digital SIM card.
I purchased the 7-day prepaid plan with…
I purchased the 7-day prepaid plan with unlimited speed and 3GB data, but I haven’t even used a quarter of the data but the connection is practically non-existent. Most of the time, I can’t even open a website. When I tried to resolve the issue via WhatsApp, I was passed from one department to another but no one actually solved my problem. There should be a way to leave feedback for each customer service as some was very slow to respond and made no effort to resolve the issue. When I called customer support, I was told that the network in the area was under maintenance and will take 3 days to resolve. However, even after I returned to the city, the connection was still just as bad. I would not recommend subscribing to this service. I couldn’t make calls and I couldn’t even browse the internet. It was a complete waste of money.
Awfull company
Awfull company, stay away! I had contact in 2 occassions with ONE customer representative who was wonderful, because probably that was the way he is as a person. But other than that, the company kept me without internet for more than 15 days, completely ignoring an attemps of fixing the service in multiple calls. Other than the person mentioned above, the CS representatives were terribly rude and unhelpful. This company should dissapear and I am sur it will because they've earned it.
Are they knowing what they do?
We bought a pre-paid plan (15GB) for 30 days, but got a message that the plan will finish after 28 days. Argumentation digi: you used all your data. That's not exactly correct, if you use less than 10 GB ...
Very slow network
Very slow network , keep reconnecting. Im paying very high bill but network like 1G. Pls improve
Bad signal on calls
Bad signal on calls, and low data signal.
Digi was good before
Digi was good before. Now its just a scam company. Few months back a telemarketer contacted me to upgrade my plan to the unlimited internet.. he said no throttle down or whatever.. just use whenever n however including hotspot. This week i watch video also lagged, play games also lagged. Suddenly while on facebook a prompt from digi popped up to buy internet quota. I'm paying the 150 plan still need to topup quota?? What a scam!!!
On the 6th
On the 6th, I requested a 3-line port-out from DG to Brand M. By the 8th, two of the lines received SMS requests and I replied to them. However, one line (under my father’s number) did not receive any SMS to reply. - 1st call to DG helpline: They told me to wait 2 hours. - 2nd call to DG helpline: They told me to wait 6 hours. When I asked why, they said the system showed “pending” but couldn’t give me a clear answer. Instead, they asked me to go to Brand M’s counter. Of course, my main problem is that no one is helping my father with the DG SMS reply system.(The system like my father age) The issue is that my father(Old GEN) uses an old 3310 and doesn’t know how to reply to SMS. DG claims to be a 5G provider, but their system still runs on LTE, which causes problems. Honestly, it feels like they’re just treating customers like a ball, passing us around without solving the issue. Meanwhile, DG kept calling me with cheaper offers—like RM35 per line for unlimited data and calls. (Tip: if you try to port out, they’ll suddenly offer you special deals "i cant promise but your guys can try" haha) On the 13th, I went back to my hometown to help my father reply to the port-out SMS. On the 14th, I received a message saying I needed to make a HOTbill payment within 2 hours, which I completed on time. Then came the next problem: I received another message saying the port-out was rejected due to contract issues (my contract still has 1–2 years left). When I called DG helpline, they said it would take 72 hours to investigate. According to SOP, I now need to reply to the SMS system again. In reality, DG is just holding me back and wasting my time. That’s why—even with cheaper plans—I still want to quit. Above is my story. Until now, no one has helped me solve it, and I don’t understand why it takes so long to handle such a simple matter. If anyone has faced the same case, please teach me how to settle it and advise me on who I can report to
CELCOMDIGI CS on Period
A while this 016-620 48** customer service call me and ask me for an upgrade about her special promotion for only me. She explained to me so rude and talk a lot of shit that really make want me to change my plan from celcom to another company. i already said i dont want an upgrade because the plan right now is already okay for me. But she insist and told me to upgrade. the last word she said is plan lama is same with my brain. it really make me sad that celcomdigi doesnt care about others feeling
If I can give 0 start to write this
If I can give 0 start to write this, I would. I’ve been using Digi for more than 10 years now. It was not perfect but way better than it is today. Even to write this, I had to wait for the page to load because it took forever. I can’t even get in to the apps and as I’m not a Whatsapp user, it’s so annoying that we have to use WhatsApp to lodge report. I just renew my data for like an hour ago but I can barely load anything at all. This isn’t the first one. The same things happened almost all the time including the time that I just renew my data like I am today. Writing this here is my last straw and I genuinely think to switch to another provider. If you wanna start using this provider, I suggest you to look at other reviews including people’s complaint on Twitter by simply search for ‘CelcomDigi’.
Trash
Trash, disconnect every 30seconds
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