Years ago went to change new SIM with friend. Each of us own digi. They made a mistake changing both SIMs to friend's name. After a month realize the fault. Told me to bring friend who is already hundreds of KM away. Your own mistake no apology. On paper my name on system syok other people's name. Line always bad after merger. 2 - 3 bars city area. Upgraded postpaid plan and got double billed. Their customer service give a bunch of excuses. Takes days to respond. No wonder this company losing hundreds of thousands of subscribers each year.
In my opinion, probably the worst service provider in Malaysia. I signed up for Celcom Digi's home fiber service and have repeatedly reported slow network speeds. Despite multiple technician visits, the issue remains unresolved. When I requested to switch providers due to their failure to deliver the promised speed, they refused to waive the contractual penalty. In short, I advise everyone to avoid this company at all costs. They lock you into a contract, charge you monthly, but fail to provide the service they promised. Do not sign up for their home fiber service unless you want frustration and poor internet connectivity.
Worst management system, everything has to be changed in person kn very limited stores. Not sure what us the function of the app except for showing your data usage and asking you for bills.
To anyone who thought of changing your telco to celcomdigi, KNOCK IT OFF. Such a waste, please don't, NEVER switch to celcomdigi, you're wasting your money. Any telco that is under celcomdigi is terrible, THE NETWORK IS SLOW+SOMETIMES IT DISCONNECTED BY ITSELF WHILE IM IN GAME. You could be walking in a MALL and you check your phone just to see your Internet speed is 1.28kb/s. Im so pissed off. Remind you Im walking in a damn MALL. I believe this telco isn't gonna get any better soon. Im thinking about switching to umobile😮💨. As you can see the majority is rating this telco with 1 star💀
I visited Malaysia back in October and oh mein Gott the internet (doggycelcom)is so bad it's even slower than a damn snail like man you could do better than that.I thought maxis was bad enough until I try this abomination,just embarrassing and pathetic.
I have been a loyal Digi customer for several years on a prepaid plan with the Super Longlife feature. I have never opted for Auto Reload due to my frequent time spent overseas, but I need to keep my number active to pay bills in Malaysia. My Super Longlife feature expired on December 24th, so I reloaded RM50 to renew it for another year.
However, Digi used the RM50 to auto-renew a Rombo 35 plan, which I never agreed to. I contacted Digi via messaging, and they deactivated the Rombo 35 plan but have refused to reimburse the RM50. This feels dishonest. I called Digi, and I was told I would receive a refund, but just a short while ago, I received an auto-reply saying they are unable to process the refund.
What should I do next?”
Repeating sending SMS requesting overdue payment of other person account which name and ic different from my register phone number. Alteady reported and mentioned settle but month end received again the sms.
They are living in 18 century. Digi Hungary (mobile service)
Contacted them several times due to technical issues. Everytime selected “english speaking operator” then CS agent picks up the phone , asks contract number, name, surname, date of birth, mothers name and cannot make a reference to mobile phone ?!?? then…says that he/she does not speak English, promise that somebody will contact within 24h and of course nobody calls back. Then I wrote email but they cannot find any records in their CRM. Cannot be even worse.
Thanks so much to Cust Svs, Shugen (Mr) from 3pm... Appreciated his patience and few checkings and clarified repeatedly my Billing and issue on my additional Roaming charged due to system /technical issue for improvement could be due to past midnight timing reason. Had confirmed it had been resolved based on Helpdesk portal and will be reflected in coming Billing. Have a good week ahead!
As mentioned by others, customer support is non-existent and is a genuine hassle to go through. You quite literally have to figure everything out on your own and will always have to attend to their store in person to modify anything with your telecommunication service. Online support is not available at all and they have no idea about their own system as you could inquire and send multiple tickets and get different answer by different people but none of them will be helpful to you as its going to be them telling what you could do but never how to proceed. Therefore you will be stuck in a loop of questions and none of them will read the history of your inquiry and repeat the same answer whenever you ask for further clarification. Its worse than an AI answer. They take 1-3 days to answer one question everytime. Sometimes even more. They will also abruptly close tickets without warning thus losing all the progress and restarting multiple tickets. You will spend more than a month to resolve anything and close to impossible if you are someone who have to travel overseas alot as you cant attend their store in person to modify your services. This in turn will result you to paying subscriptions for the months spent going back and forth with customer service and wasting money on services you could not unsubscribe from throughout the entire ordeal. Stay clear of this service.
I should give 0 star! Extremely bad customer service. A simple billing issue can't be solved in 2 months. It's been 2 months now and still not resolved. They simply close the ticket within 2 days saying "haven't heard back" while they took forever to respond to my ticket. Very Frustrating!! I think Digi Celcom combination is a disaster!!!
im giving 1 star because i cannot give 0 star..horrible customer service..not getting reply for bill enquiry although its note than a week..what sort of nonsense system.. im using digi for more than 20years..time to change..ur losing ur loyal customer because of ur lousy customer service..
i was complaining in digi call center and i ask what your solution , and he said " buat masa ni kita tak boleh nak buat apa apa encik " i buy 2000gb but slow AF . fakkkkk all of you , how i'm doing my work ? , can anybody tell me ? fakkk
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