Most reviewers were let down by their experience overall, citing a profound lack of service reliability. Customers frequently complained about poor internet connections, frequent service disruptions, and extremely slow network speeds during busy peak hours. People also experienced major frustrations regarding unexpected extra charges, sudden line barring issues, and completely unresolved billing disputes over a long time.
Some reviewers were not happy with the unhelpful support teams, automated responses, and lengthy delays when attempting to get assistance. Consumers additionally noted that rigid cancellation processes, difficult contract complications, and unexpected automatic account deductions caused a great deal of stress.
The entirety of maxis is nothing but the actual manifestation of what is wrong when companies care only about profit and not their consumers. Not only will maxis mislead you with false advertisement, they will give you the run around when contacted and eventually land on the conclusion that you, their dear consumer, was in the wrong for never reading their fine print. This is even when you've gotten verbal confirmation on their product, promising they would deliver what is written on the page about the service, they'll still screw you over with crappy apologies for your inconveniences, as if they were not responsible for it in the first place.
My family and I live in a rural area, where telecommunication reception is spotty at times, and the only provider area is Maxis. We were unable to purchase a Home Fibre internet installation, since there is no actual towers to connect it to, no infrastructure to connect it to, these are all fine. But what chafed my balls and skinned my anus, is the fact that Maxis employees offered a workaround in the form of purchasing a family phone plan, have one dedicated number in the plan be listed with its unlimited data access, while limiting the other numbers, to be supplemented as a home internet access. Unlimited being the keyword here, as my family and I were promised unfettered access to the internet. Until today. A string of misfortunes struck my area, with thieves stealing data cables and whatnot, Maxis service went down in my area for three weeks, turned spotty, and when contacted, they brought back the access to their network, though a limping solution at best, and apologized for the inconveniences. Understandable, the will of thieves were not under their control. But what is under their control is the access to their network. Unlimited data was promised, only for me to be told today that there was a cap of 1000GB. Information that should've been relayed but never was. Information that should've been in a fine print of the ad, but never was. Information that should've been restated by their employees, but never had.
So, Maxis, to end the tale here I wish only to say that your entire company is nothing but a money-grubbing operation, and that the deepest pits of hells' demons awaits you and all your unethical employees, where your lack of business ethics will be turned against you by demonic beings. I wish only the worst for the Maxis company, hope only brimstone and torture to be cursed upon your family and their subsequent offspring, and even their offspring. You deserve nothing but pain and misery for the misleading promotions, false promises, and malicious unethical business practices that aims only to ensure your continued monoplization of the market.
I would suggest repentance and making good on the promises your company makes, but that would require you to have a soul. And this, we know, you do not. Not a soul in you. Not a soul in your company. Not a single ethical soul in your employees who continue to peddle false advertising.
So, screw you and please get crucified. Maybe then your soul will be saved.
My case is from TM to Maxis since this 2 company is partnership. Offering existing customers from TM and NEEDED to use their maxis due to whatsover the problem is like easy peasy going with the installation. When its come to termination, the modem the router of course you said you needed them back in order to fully terminate maxis line. I was aware of this problem required original owner to hand over the items myself. I made a call with maxis hotline help and ask "what solution can be done if the items and the owner is having a long distance problem?" Your staff said just ask my representative which is my father show a message that i received to maxis centre people. By the time it happened, wow what a twist now you want the only owner.
What nonsense is this? I ask solution you should gave me the exactly solution not you plot twisted it. You guys have different branch opened in every states and country, think and prepare a special solution for this kind of issue. I know there are rules to follow but THINK & PREPARE for any situation that can be happen.
I was so angry, every time i call i said the main difficult issue i was not joking i want a final solution. You drag my termination process so that i still pay i'm okay. But i was crazily mad is how you people gave solution and its totally different from what you gave, you need owner now after all that called??? If no owner to handover the items i need to pay again + the delay termination fee per day you money rippers.
When you ask me to change to maxis by force, no owner no problem because what? You are using the existing data isn't right? If the same rules apply need owner be there for you to change the installation you think you can get a customer to use your maxis?
And yeah i bet you'll say TM line maybe is not function that time and yeah payment is still on running. Again money out from pocket but no line connection.
My representative is and old man i dont want to give him trouble. You will say and see him not like an old man because he is not related to you. Dont judge it.
If only i can select no star it is the exactly true to show how frustrating i am writing here but as you know 1 star is the lowest which i think its not. You deserve no star.
Terrible company, provides terrible services, terrible plans, genuine horrid company, only 2 purposes it serves is wasting resources on this earth and is a money laundering scheme. No idea why people would go with this provider, literally the worst out of any other option. India provides better plans and this is just embarrassing genuinely. The pigs who run this company should be crucified and have their entire bloodline incarcerated without bail. Going with maxis is essentially you just burning your cash for zero reason. I would rather give my money to a homeless person that will spend it on illegal substances which is still better than giving this company money. They deserve nothing but a spot in the deepest darkest pits of hell. You provide nothing to earth, if your company one day disappears without reason, it would not change a single thing in my life and neither to other people. Go to hell. Hope you burn in hell in the afterlife.
maxis scamming
im using maxis broadband and after 3 month the internet speed dropped sometime cant even go online in 2026 just play this kind of games
contacted Customer service they said i ran out of data, but im using unlimited plans. and you know what they reply? for unlimited plan you only allowed to use 1000GB and no add-on available
The internet always blanks out recently for no reason. The modem and the mesh all indicates the working lights but this just keeps happening. Even if i restart the router or unplug the router for a few min and plug it again, it will happen again after a few hours.
request for refund of international roaming deposit
Dear Maxis / CEO
way back in 01/12/2013 I have paid an international roaming deposit of RM300/- with your company. I made a request for refund as now I am purchasing roaming package for convenient case. i was told that as my account is still active, your company could not accede to my request for a refund. Can you please enlighten me whether I should "de-activate" my account with your Company by changing service provider then only I can get my refund back.
**Extremely disappointing customer service — 3 hours wasted with almost no progress**
My experience with the customer service agent was extremely frustrating and, quite honestly, a complete waste of my time.
I spent **approximately 3 hours** trying to resolve what should have been a relatively straightforward issue. Instead of making meaningful progress, the conversation consisted of **endless waiting, repetitive and unhelpful responses, and links that did little or nothing to actually solve the problem**.
The biggest problem was the lack of effective assistance. I was expecting the customer service agent to understand the issue, provide clear guidance, and help move the case toward a solution. Unfortunately, that did not happen. I kept receiving responses that felt generic and unproductive, while I was repeatedly directed to different links or resources without getting a clear answer or a practical resolution.
After spending three hours, I was essentially **no further forward than when I started**. That is incredibly frustrating, especially when a customer has already invested a significant amount of time trying to get help.
Customer service should make things easier, not turn a simple problem into a three-hour ordeal. If an agent cannot resolve an issue immediately, I understand that some situations may require escalation or additional investigation. However, there should at least be a clear sense of progress, ownership of the issue, and useful communication. In this case, I experienced none of that.
**PURE CRAP AND A COMPLETE WASTE OF TIME.** If you are looking for efficient and useful assistance, I would strongly recommend avoiding this customer service route. Based on my experience, it resulted in **hours of waiting with almost nothing accomplished**.
Very disappointing experience and a serious waste of a customer's time.
During the relocation of my internet, I went to the maxis store to be told that I could book a relocation until 3 days before. I thought giving a month’s notice would allow for a definite date for transfer. The maxis centre assured me it was not necessary.
Then after checking all the steps with the agent a month prior explaining my wife who holds the contract would be away I was told it was not a problem. As predicted, it was a problem.
My wife contacted customer services daily, sharing all the requested evidence to support the transfer. Each message, replied “we will expedite this”, “we are transferring to a dedicated department” and for over a month this continued. Paying full price for a service not being provided. Finally after much arguments the day came for install and no notification came other than the appointment. When calling maxis after the scheduled time we were told “the appointment has been cancelled, have not been informed?”
After a further rescheduling and multiple delays from our 9:30am appointment THREE workers arrive at 11am. Makan makan is clearly a necessary stop over scheduled appointments.
The three workers then proceeded to look at each box they brought like it was the first time seeing it.
The plug and play of the WiFi box is second nature to any adult now. Scanning the qr code and adding the data could be completed by my 5 year old yet it took 3 “trained adults” 20 minutes to even open the box or app.
The insult of paying for a service made me want to cancel and never see maxis again.
The clear incompetence of all workers added it.
The sheer rage that I would need to pay out the entire contract to cancel it fuelled this further especially when they are in breach of contract at failing to provide the service I had paid for, for over a month!!!
I cannot trash this company enough to come close to how truly awful they are.
⭐ 1 star
Very disappointing network coveraged so much weak. Sometimes there is almost no signal at all, making mobile data and calls difficult to use.
I hope Maxis will improve the signal. I have been very disappointed with the service.
Worst experience ever,
Agar main is maxis company ka malik hota
Toh review dekhte turant fibre connection band kar deta
Aur company hi off kar deta
Worst network ever
zero star award goes to maxis hotlink
Who gave you permission to change my line? I never accepted this line or agreed to switch my account. Who authorized this change?
I have always used a prepaid line and I recharge only 40 every month because that's my choice. No one has the right to change my prepaid line to a postpaid line without my knowledge or consent.
Now who is going to pay this postpaid bill? This is completely unacceptable and highly unprofessional. Someone in your customer service made a serious mistake.
I want a full explanation immediately and I want my line changed back to prepaid as soon as possible. I never gave my approval for this change.
Dear Maxis Customer Care / CEO's Office,
I am writing to express my deep disappointment and frustration regarding the lack of response to my previous emails concerning my unresolved billing dispute and the CTOS record associated with my Maxis account.
Despite numerous follow-ups, I have yet to receive any substantive update or resolution. It is extremely upsetting that this matter has been left unresolved for such a long period without any meaningful communication from Maxis. As a customer, I expected a much higher standard of service and accountability.
I have consistently maintained that I dispute the outstanding charges on my account. I requested the termination of my service and the correction of the billing due to what I believe are inaccurate and excessive charges. However, while this dispute remains unresolved, my account continues to be reported to CTOS, which has negatively affected my credit profile and my ability to obtain financial facilities.
I once again request that Maxis take immediate action to:
Fully waive all disputed outstanding charges under my account.
Immediately remove the CTOS record associated with this disputed account while the matter is under investigation.
Provide written confirmation once the waiver and CTOS removal have been completed.
Explain why my complaint has remained unresolved despite my repeated follow-ups and escalations.
This ongoing delay is causing me unnecessary financial hardship and emotional distress. I respectfully request a written response within three (3) working days from the date of this email.
Should I continue to receive no response or an unsatisfactory resolution, I will have no choice but to pursue further escalation with the relevant authorities, including Malaysian Communications and Multimedia Commission, and consider any other remedies available to me regarding the disputed charges and the CTOS reporting.
I sincerely hope Maxis will take this matter seriously and provide an immediate resolution.
I look forward to your prompt reply.
Yours faithfully,
Shathees
If i can put zero star i will.
Use Maxis you call out nobody can hear you.
Even you call their Helpline, their agent cannot hear you too. Before you call through, try 10 times their 123 cannot detect 3 & 5 which needs to reach their agent. The robot will say cannot detect anything. You keep ress 3 they say you exceeded your tries goodbye.
Very bad experience from buying cell phone from Maxis App store. They do not keep up their words even the information spelled out in the contract of purchase phone.
The moment you receive the new phone delivery, you will get the bad news notification via sms that the free 3 months phone protection and extra package of Device Care Plus program that you signed up won't be given to you anymore.
Called the Maxis hotline 123, the operator requested me to buy the coverage on myself outside or deal with AIA directly simply because the phone amount has exceeded the protection plan. They were the one who offered this services, hence it does not make any sense at all to upset customer last minute.
Totally no reputation despite what stated in the contract of purchase agreement.
Stay out with this telco unless you want to experience what i am facing.
I don’t usually do this, but I have to say the whole process has been really frustrating. Every time I call customer service, a different staff attends to me and I’m repeatedly asked to relodge the complaint/request again/go to centre.
I have followed all the instructions given, yet there has been no proper resolution so far. Please note that this issue has been ongoing since 4 days ago, and despite the unresolved matter, I still need to bear/pay the bills for these past 4 days.
After nearly nine years as Maxis customers, we recently migrated from postpaid to prepaid. Unfortunately, the migration was clearly not handled properly, because we are now unable to log into the Maxis app at all. That means we cannot manage the account or even perform basic top-ups, which is a serious issue.
My partner visited the Maxis Centre TTDI branch hoping to get assistance, since it is the closest Maxis outlet to our home. The experience was incredibly frustrating.
The staff showed absolutely no willingness to take ownership of the issue. No one tried to contact technical support, no one called a colleague, no one escalated the problem, and no one even seemed interested in finding a solution. The attitude was basically: “We don’t know, go somewhere else.” It honestly felt like every employee was working in isolation with zero communication or teamwork.
What makes this worse is the feeling you get as a long-term customer watching a shop full of employees who appear completely unable — or unwilling — to help. After years of paying for Maxis services, it is extremely disappointing to be treated like an inconvenience instead of a customer needing support.
A customer service centre should exist to solve problems. This branch did not solve anything.
The wifi in my neighbourhood WAS okay initially, but for the last 2 weeks the quality and speed has just diminished completely, almost to the point where it feels like we are being completely scammed. Maxis said that they didnt detect any service disruptions either, so they were of no help.
Digi
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