After nearly nine years as Maxis…
After nearly nine years as Maxis customers, we recently migrated from postpaid to prepaid. Unfortunately, the migration was clearly not handled properly, because we are now unable to log into the Maxis app at all. That means we cannot manage the account or even perform basic top-ups, which is a serious issue. My partner visited the Maxis Centre TTDI branch hoping to get assistance, since it is the closest Maxis outlet to our home. The experience was incredibly frustrating. The staff showed absolutely no willingness to take ownership of the issue. No one tried to contact technical support, no one called a colleague, no one escalated the problem, and no one even seemed interested in finding a solution. The attitude was basically: “We don’t know, go somewhere else.” It honestly felt like every employee was working in isolation with zero communication or teamwork. What makes this worse is the feeling you get as a long-term customer watching a shop full of employees who appear completely unable — or unwilling — to help. After years of paying for Maxis services, it is extremely disappointing to be treated like an inconvenience instead of a customer needing support. A customer service centre should exist to solve problems. This branch did not solve anything.