Dear Maxis Customer Care / CEO's…
Dear Maxis Customer Care / CEO's Office, I am writing to express my deep disappointment and frustration regarding the lack of response to my previous emails concerning my unresolved billing dispute and the CTOS record associated with my Maxis account. Despite numerous follow-ups, I have yet to receive any substantive update or resolution. It is extremely upsetting that this matter has been left unresolved for such a long period without any meaningful communication from Maxis. As a customer, I expected a much higher standard of service and accountability. I have consistently maintained that I dispute the outstanding charges on my account. I requested the termination of my service and the correction of the billing due to what I believe are inaccurate and excessive charges. However, while this dispute remains unresolved, my account continues to be reported to CTOS, which has negatively affected my credit profile and my ability to obtain financial facilities. I once again request that Maxis take immediate action to: Fully waive all disputed outstanding charges under my account. Immediately remove the CTOS record associated with this disputed account while the matter is under investigation. Provide written confirmation once the waiver and CTOS removal have been completed. Explain why my complaint has remained unresolved despite my repeated follow-ups and escalations. This ongoing delay is causing me unnecessary financial hardship and emotional distress. I respectfully request a written response within three (3) working days from the date of this email. Should I continue to receive no response or an unsatisfactory resolution, I will have no choice but to pursue further escalation with the relevant authorities, including Malaysian Communications and Multimedia Commission, and consider any other remedies available to me regarding the disputed charges and the CTOS reporting. I sincerely hope Maxis will take this matter seriously and provide an immediate resolution. I look forward to your prompt reply. Yours faithfully, Shathees