PURE CRAP AND WASTE OF TIME W/a…
**Extremely disappointing customer service — 3 hours wasted with almost no progress** My experience with the customer service agent was extremely frustrating and, quite honestly, a complete waste of my time. I spent **approximately 3 hours** trying to resolve what should have been a relatively straightforward issue. Instead of making meaningful progress, the conversation consisted of **endless waiting, repetitive and unhelpful responses, and links that did little or nothing to actually solve the problem**. The biggest problem was the lack of effective assistance. I was expecting the customer service agent to understand the issue, provide clear guidance, and help move the case toward a solution. Unfortunately, that did not happen. I kept receiving responses that felt generic and unproductive, while I was repeatedly directed to different links or resources without getting a clear answer or a practical resolution. After spending three hours, I was essentially **no further forward than when I started**. That is incredibly frustrating, especially when a customer has already invested a significant amount of time trying to get help. Customer service should make things easier, not turn a simple problem into a three-hour ordeal. If an agent cannot resolve an issue immediately, I understand that some situations may require escalation or additional investigation. However, there should at least be a clear sense of progress, ownership of the issue, and useful communication. In this case, I experienced none of that. **PURE CRAP AND A COMPLETE WASTE OF TIME.** If you are looking for efficient and useful assistance, I would strongly recommend avoiding this customer service route. Based on my experience, it resulted in **hours of waiting with almost nothing accomplished**. Very disappointing experience and a serious waste of a customer's time.