Food intolerance issue situation managed well by further actions
Our group of 4 of us visited Bella Italia Oxford, one of party has food intolerance, which was advised in advance and acknowledged on arrival. Notification also put on the table. Probably through busyness and noise this was not picked up on the order placed and food intolerance was delivered on 2 occasions one main and one dessert. Highlighted at the time and subsequently further, once we left Bella Italia have initiated intensive training on this matter immediately and have apologised for the situation that occurred. This is a demonstration how to make a negative into a better positive experience ensuring things like this won’t and don’t happen again.