Peace of Mind Turned into Constant Frustration! Unreliable
We have owned our COSMO watch since December 2025, and unfortunately, it has been one disappointment after another. For the price of the watch and the monthly service plan, I expected reliability and peace of mind. Instead, we've dealt with constant issues. The watch frequently has to be restarted, GPS tracking is unreliable or doesn't update correctly, and text messages often fail to send or receive. There have been multiple times when the watch simply hasn't worked as intended, defeating the entire purpose of having it for my child. What has been even more frustrating is the customer service. It is, honestly, a joke. Responses take days; if you get a response at all. There doesn't appear to be any meaningful escalation process. You're told the highest level is Operations, but they take even longer to respond, if they respond at all. If your watch stops working, even due to something completely outside of your control....good luck. Be prepared to wait days or even weeks for a resolution, and there's no guarantee the issue will actually be fixed. As a parent, I purchased this watch for safety, communication, and peace of mind. Instead, it has caused frustration and uncertainty. I highly do not recommend COSMO based on our experience. And...good luck with the new app they are rolling out this month. I downloaded attempted to swap over with customer support who suggested it. It wouldn't work on the best watch they have, and had to start over on the old app since there isnt a cloud service to save contact information.