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Ellen

美国

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Filterbuy

Have used for years and will continue…

I have used Filterbuy for filters for several years now. Can't say I really end up changing them as often as I should so had been a while since I ordered. I happened to look at reviews before ordering and was surprised to see quite a few negative ones, especially about customer service. But I went ahead and ordered anyway. I ordered 6 and withing days the box arrived. It only contained 4. I used the chat mechanism to contact the company. Jed was very helpful and said the other 2 would be sent out within 2 to 3 business days. He sent me an email to that effect when I asked and it arrived as did an email the filters were being shipped. This was yesterday and they arrived today. So there was a mistake with the order but it was quickly and completely taken care of. I will continue to use this company for filters.

2022-07-01