On Your Own with Lost Shipments
I subscribed to Pet Treater for at least 6 months. My puppy loved the items. With Covid, shipping could take a bit, but that was expected and understandable. In October, one of my boxes never made it to me. USPS lost the box and marked the delivery to a pickup box (which I don’t have). After dealing with USPS multiple times at the local office, they told me there was nothing they could do about locating the item and to reach out to the vendor. I emailed Pet Treater Customer Service with full details and even a screenshot USPS tracking. Short story: the agent straight up said that if packages get lost it’s not the company’s fault and they won’t replace/refund an item lost by their carrier choice. I made a claim with my bank but it ended up reversed. I wouldn’t subscribe since USPS won’t take responsibility for lost packages and the company won’t work with you to find a solution to keep your business. You just end up having to request to unsubscribe and losing $25.