Fantastic customer service!
I received a damaged product and contacted Passion Planner about it, asking if it would be possible to get a replacement. After a while, I received a reply from Clint who apologized for the delay in response due to an overflow of requests during the holiday season, and informed me that a replacement was on the way. I received it speedily, and it's perfect! While I was initially disappointed to receive a damaged product from a company that I love, my interaction with Clint was very pleasant and I was so pleased to find that they had already taken care of sending a replacement. I look forward to future positive experiences with Passion Planner and will continue to encourage others to check them out!