We started using this programme with my…
We started using this programme with my son when he was roughly 7 months old in 2022. It was not a miracle cure as they claim it to be but it was super helpful. The system at the time was very supportive and interactive. We paid the one time free and were promised assistance with sleep until my son turned 5 years old. When we transitioned my son to a big bed we ran into some sleep issues and tried to reconnect with the service. I was so disappointed with the quality at that point. The advisor was super paternalistic and essentially told us the method wasn’t for us as I didn’t feel comfortable locking my son in his room (this, despite the written material stating that door guards are parents choice.) We disengaged with the service at that point and navigated the big bed transition without a door guards, door lock or gate using chat GPT advice and our own instincts. Recently, our son has been dropping his nap so I tried using the AI chat function and the messaging service with no response. When I contacted the email advice I got a response saying “ Dear valued customers, Thank you for reaching out! In honor of the festive season, our team is currently away. Your inquiries are important to us, and we want to assure you that we'll prioritize responding to your message as soon as possible. Warm regards. Batelle Team” Both my emails were sent in July and August so I can only conclude that they do not actually monitor their emails. On balance, there are some good things about the program but honestly, just save your money and use chatGPT as Batelle does not offer the follow up support that they claim to.