美国
STAY AWAY from BruMate!!!!! I shop online daily, this company is the absolute WORST I’ve ever dealt with. Never received my purchase, emailed countless times (only way to reach them), received the run around from several departments. I clearly stated I want to be funded asap, the exact way they charged my CC. No refund, despite finally being told a refund was issued! DO NOT ATTEMPT TO BUY ANYTHING FROM THIS DISHONEST COMPANY!!!!!!
Just like Kayla, I placed an order on 12/15, and a label was created 12/16. I’ve checked the tracking , and also like Kayla, it has not left the warehouse. I’ve called the customer service phone number SEVERAL times only to hear the message that they are so busy (after waiting for quite some time) . I even put my # to get a call back when they weren’t “so busy”, have not heard back. I tried to use their chat, doesn’t even open up. I text , no response, and also emailed. I’m a pretty chill person, but the ski suit I ordered as part of a Christmas gift, doesn’t seem like it’ll get to me in time… which will leave the gift very incomplete! That’s why I’ve reached out in so many ways! I’m extremely disappointed and totally regret choosing to order from Tipsy Elves! UPDATE- Tipsy Elves replied saying they reached out to me, that is 100% FALSE! I’ve heard nothing, still have not received my item! Tracking on UPS shows my package FINALLY was sent to them. Expected delivery is December 30th?!!!!! Not by Christmas as promised! COMPLETELY UNACCEPTABLE!