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Laraine DeAngelis

美国

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BJ's Wholesale Club

Are you kidding me

I ordered groceries for two weeks. Their app had some tech issues but they don’t have tech support. Finally got the order in to be delivered between 8-10 pm. Nothing came, then I got an email that my order was cancelled. Customer service said they, meaning Door dash or insta cart tried to deliver my order. No they did not. I have been sitting by the front door with the window open since I placed the order. Customer service had no idea what happened. So I have to wait 5-7 days to get my money back and then resubmit the order. I don’t think so. I escalated this issue and will hear back in idk how many days. In the mean time what do I eat? Unacceptable

2026-06-03