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Tim Robinson

美国

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WPS Office

WPS Pro Paid 2 year subscription Deleted within 8 months.

I purchased a 2 year subscription to WPS Pro which only lasted about 8 months before I could not longer login and the Pro version lapsed into the Free version. I sent a complaint to support along with attached screenshots of my receipt and other relevant images asking them to fix the problem. About a week later on Sept. 30, 2026 I received a "bot" letter telling me to wait 3 days because they were on it. I neither heard back from anyone nor was the problem fixed. I sent another "prompt" on Oct. 15, 2026. I'll need to go back to using MS Office and Google Docs for work. The system looks good, but I can't trust a company that reneges on their own agreement and ignores the customer's complaint. After reading some of your comments here, this appears to be a pattern, doesn't it? I should have read Trustpilot before I decided to try WPS

2026-10-18