Lies by deceitfull travel agency, be aware dont fall for it. Bait and switch
Facts that led to this complaint. The purchase of five tickets for a specific itinerary which was changed without consent, by HOP2, and HOP2 communicated via email and provided a link. Understanding of the link as explained was to show the proposed change, however it was a ruse by HOP2, clicking the link opened a page that was acceptance of the new change, without giving the opportunity to review it. Since then have contacted the airline who blames HOP2 and vice versa without resolving the issue and accommodating us in a suitable flight. N I promised to resolve but lied, not willing to resolve and accommodate as requested. This is the lie: let me start by saying that I understand how frustrated you may feel right now. What I meant is yes, the changes are processed by an agent, but before they were being processed you accepted them yourself through the e-mail you were sent. And when I spoke to the airline they told me they can not offer another options as the first one was accepted. Best regards, Nikita Customer Experience Team The airline denies any knowledge. They can say to send email for a non existent resolution to:customercare at hop2.com or investigation at hop2.com At best they say they follow orders, not different then the third reich all following orders and murdering innocents. This is one company that must be avoided at all costs. HOP2 Travel continues with their lie, they blame Lufthansa airlines group, according Lufthansa HOP2 Travel did not contacted them or their sales rep asking for a solution.