Hop2.com

亲爱的RJ， 感谢您分享您的经历。我们很高兴听到我们的团队能够协助您处理取消请求，并提供超出您期望的支持。提供卓越的服务并额外努力帮助我们的客户是我们真正重视的。 我们一定会将您的善意反馈转达给Eddie——他会非常高兴知道他的奉献、跟进和承诺帮助产生了如此积极的影响。知道您的经历赢得了您对未来的旅行预订的信任，这太棒了。 我们真诚感谢您的支持，期待未来再次为您服务。 此致， Hop2团队

Dear Nick, We are sorry to hear that you are dissatisfied with your experience. As a general policy, reservations that are not cancelled prior to the airline's required deadline, which is commonly at least 24 hours before the scheduled departure, may be classified as a no-show in accordance with the airline's fare rules. Additionally, tickets purchased under non-refundable fares remain subject to the applicable fare conditions, and any exception to those rules, including requests based on medical circumstances, is solely at the airline's discretion and subject to its review and approval. Refund processing is also dependent on the airline's review and internal processing timelines, and any approved refund must first be processed by the airline before it can be returned to the original form of payment. We appreciate your feedback and wish you all the best. Regards, Hop2 Team

Dear Priyanshi, Thank you for your feedback. We apologize if our customer service did not meet your expectations, and we appreciate you sharing your concern and helping us identify where we need to make improvements. We understand how frustrating it can be when prices change unexpectedly. Flight fares are constantly fluctuating due to supply and demand, and until a ticket is issued, the price is not guaranteed. This is a standard practice across airlines and travel agencies. As stated in our terms and conditions, all prices are based on real-time airline inventory. If the fare increases before booking is finalized, we are unable to issue the ticket at the previous rate. We apologize for any inconvenience this may have caused and appreciate your understanding. Kind Regards, Hop2 Team

Dear Tish, Thank you for sharing your experience. We’re delighted to hear that your first booking with Hop2 was such a positive one and that our team was able to provide the support you needed throughout the process. Ensuring our customers feel confident and well taken care of is exactly what we strive for. We will be sure to pass along your wonderful feedback to Dia—she’ll be thrilled to know her dedication, attention to detail, and follow-up made such a positive impression. It’s especially rewarding to hear that everything was handled to your complete satisfaction. We truly appreciate your trust and look forward to assisting you and your family with your future travel plans. Kind Regards, Hop2 Team

Dear Michele, Thank you for sharing your experience. We’re delighted to hear that our team was able to assist you with your complex itinerary and make the booking process smooth and stress-free. It’s wonderful to know that the patience and dedication shown made such a positive impression. We will be sure to pass along your kind feedback to Conan, he’ll be thrilled to know his service was appreciated. Kind Regards, Hop2 Team

Dear Cavanaugh, Thank you for your feedback. We’re delighted to hear that your experience was smooth and uncomplicated from start to finish. Providing an easy and hassle-free booking experience is exactly what we strive for. We truly appreciate your support and look forward to assisting you again in the future. Kind Regards, Hop2Team

Dear Chris, Thank you for sharing your experience. We’re glad to hear that our team was able to assist you promptly and find suitable alternatives after the airline schedule disruption. Providing reliable support during unexpected changes is something we truly value. We appreciate your trust and look forward to assisting you again in the future. Kind Regards, Hop2 Team

Dear Sylvia, Thank you for sharing your incredible experience. We’re truly delighted to hear how far our team went to support your unique travel needs. It’s wonderful to know that every detail was carefully handled to ensure both you and your instrument could travel comfortably and smoothly. We will be sure to pass along your kind words to Bella—she will be thrilled to know her dedication made such a meaningful impact. Your recommendation means a lot to us. Kind Regards, Hop2 Team

Dear Uwe, Thank you for bringing this to our attention. We are truly sorry to hear about your experience, as this is certainly not the level of service we aim to provide. We understand how frustrating it must have been to encounter issues during booking and to be informed that the selected flight was no longer available. At the moment, we are unable to locate any reservation under the name provided in your review. To allow us to thoroughly investigate and assist you further, we kindly ask that you share additional details such as the full passenger name, email address used for the booking, or the phone number entered on our website. Please feel free to reach out to us at [email protected] with the subject line “Trustpilot Review” so we can prioritize your case and work towards a resolution. Kind regards, Hop2 Team ------ Updated 18JUN26 Dear Uwe, Thank you for sharing your feedback. We truly value the opportunity to assist you and are always here to help. We previously requested additional details regarding your concern but have not received a response. Without this information, our ability to assist further is unfortunately limited. Please know that our team remains available should you decide to reach out. We’d love the chance to resolve this for you. You can contact us at [email protected] Looking forward to hearing from you! Regards, Hop2 Team

Dear Melissa, Thank you for your feedback. We’re glad to hear that you found our platform simple and easy to use. We truly appreciate your support and look forward to assisting you again in the future. Kind Regards, Hop2 Team

Updated 22JUN26 Dear Soren, Please note that airline fares are dynamic and are not guaranteed until a reservation has been successfully ticketed. Between the time a booking request is submitted and the ticket is issued, the airline may change the fare without prior notice. In situations where a fare increase occurs before ticket issuance, we do not automatically proceed with the reservation. Instead, we contact the customer with the updated fare or any alternative flight options available. We only proceed after receiving the customer's explicit approval. The same process applies whenever there are changes to flight schedules, routing, or any other material details of the reservation. Our goal is to ensure that customers are fully informed and have the opportunity to decide whether they wish to proceed with any changes before a ticket is issued. Regards, Hop2 Team --- Dear Soren, Thank you for bringing this to our attention. We are truly sorry to hear about your experience, as this is certainly not the level of service we aim to provide. We understand how frustrating it must have been to encounter issues during booking and to be informed that the selected flight was no longer available. At the moment, we are unable to locate any reservation under the name provided in your review. To allow us to thoroughly investigate and assist you further, we kindly ask that you share additional details such as the full passenger name, email address used for the booking, or the phone number entered on our website. Please feel free to reach out to us at [email protected] with the subject line “Trustpilot Review” so we can prioritize your case and work towards a resolution. Kind regards, Hop2 Team

Dear C. Gray, Thank you for taking the time to share your experience. We’re truly delighted to hear how well our team supported you throughout your journey. It’s wonderful to know that the care, patience, and dedication shown made you feel heard and well assisted, even in challenging situations. We will be sure to pass along your kind words to Emmy and Erin—they will be thrilled to know their efforts made such a positive impact. Your recognition means a great deal to us. Kind Regards, Hop2 Team

Dear Jerome, Thank you for your feedback. We understand how frustrating this experience must have been. Upon review, the fare you selected was no longer available at the time of processing due to a price increase from the airline. As a result, the reservation was not confirmed and no charge was made to your account. Please note that airline rates are highly dynamic and can only be guaranteed once the ticket has been successfully issued. Regards, Hop2 Team

Updated 22JUN26 Dear Krittin, Please note that airline fares are dynamic and are not guaranteed until a reservation has been successfully ticketed. Between the time a booking request is submitted and the ticket is issued, the airline may change the fare without prior notice. In situations where a fare increase occurs before ticket issuance, we do not automatically proceed with the reservation. Instead, we contact the customer with the updated fare or any alternative flight options available. We only proceed after receiving the customer's explicit approval. The same process applies whenever there are changes to flight schedules, routing, or any other material details of the reservation. Our goal is to ensure that customers are fully informed and have the opportunity to decide whether they wish to proceed with any changes before a ticket is issued. Regards, Hop2 Team --- Dear Krittin, At the moment, we are unable to locate any reservation under the name provided in your review. To allow us to thoroughly investigate and assist you further, we kindly ask that you share additional details such as the full passenger name, email address used for the booking, or the phone number entered on our website. Please feel free to reach out to us at [email protected] with the subject line “Trustpilot Review” so we can prioritize your case and work towards a resolution. Regards, Hop2 Team

Dear Rosidelia, Thank you for sharing your experience! We’re happy to hear everything went smoothly and that our team was able to assist you in securing a great deal. We’ll be sure to pass along your kind words to Dallas—he’ll really appreciate it. Kind regards, Hop2 Team

Dear Miroslav, Thank you for taking the time to share your feedback. We’re glad to know our team was able to assist you effectively and ensure your travel needs were carefully considered. We truly appreciate your kind remarks and will make sure to pass them along to Archer. Kind regards, Hop2 Team

Dear David, Thank you for taking the time to share your experience! We’re glad to hear that Korbin provided timely and efficient service, followed up exactly as arranged, and helped you with your seat selection smoothly. It’s great to know everything was handled quickly and clearly, making the whole process easy and convenient. We will make sure to pass your kind words along to Korbin and the team. We truly appreciate your feedback and look forward to assisting you again in the future. Regards, Hop2

Dear Dawn, Thank you for taking the time to share your feedback. We’re glad to know you were assisted promptly and that our agent provided helpful and efficient support throughout the process. We truly appreciate your kind words and will be sure to pass them along to the team. Regards, Hop2 Team

Dear Asija, We sincerely regret to hear about your experience. Upon reviewing your reservation, we can confirm that a refund was processed for your booking. The applicable cancellation fees were explained to you, and you agreed to these terms at the time of cancellation. We’d like to note that all policies, including refund and cancellation conditions, are clearly outlined on our website under our Terms and Conditions section for full transparency. Should you need any further clarification, please feel free to reach out to us directly at [email protected] and we’ll be glad to assist you further. Regards, Hop2