Gurufare

Dear Glovis, Thank you for sharing your experience. We’re truly sorry for the difficulties you’ve encountered. We would like to review your case and assist you further. Kindly send your booking details and any supporting information to [email protected] so we can prioritize your concern and work toward a resolution as quickly as possible. Thank you for your patience and for giving us the opportunity to make this right. Warm regards, Gurufare Team

Dear Vince, We’re truly sorry to hear about your experience and the inconvenience this has caused, especially after a long flight. This is certainly not the level of service we aim to provide. Upon further investigation, we can confirm that the full reimbursement for your hotel booking is currently being processed following your acceptance. In addition, a goodwill voucher has been issued as a gesture of apology for the disruption and the time you’ve spent resolving this matter. Please know that your feedback has been taken seriously and is being used to improve our processes moving forward. We truly appreciate your patience and hope we’ll have the opportunity to regain your trust in the future. Regards, Gurufare Team

Dear David, We’re truly sorry to hear about your experience and understand your frustration. Upon review, we can confirm that while a refund was initially processed on our end, a chargeback was filed with your bank shortly after. When a chargeback is raised, our system automatically places the refund on hold, as only one resolution (either through the bank or the merchant) can be completed. We can see that the chargeback case has been resolved, and the refund should now be issued directly by your bank to your original form of payment. We sincerely apologize for any confusion caused during this process and understand how the communication may have led to concern. Regarding your comment about our reviews, we want to assure you that we take feedback integrity very seriously. All reviews on our Trustpilot page come from real customers based on their individual experiences, and we do not generate or post fake reviews. We continuously monitor feedback to ensure transparency and authenticity. We appreciate you bringing this to our attention and remain committed to improving our service. Kind Regards, Gurufare Team

Dear Claudia, We’re sorry to hear about your experience and understand how frustrating this situation may feel. Upon reviewing the reservation, we were unable to locate any cancellation request submitted for this booking. At this time, the reservation remains confirmed in the system, and since no cancellation request was received, a refund has not been initiated or guaranteed. Please note that refunds are not guaranteed as they are subject to the rules and restrictions of the ticket issued by the airline. Should you wish to proceed with your cancellation request, kindly reply to the latest email we sent so we can review your request and guide you through the next steps. Our team remains available to assist you and ensure your concern is properly addressed. Regards, Gurufare Team

Dear Viroshini, We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Upon reviewing your reservation, we can confirm that the flight change was made through the online system. Please note that we are not able to modify or make changes to a customer’s reservation without the request and acknowledgment of the passenger. Additionally, our records show that the reservation has already been refunded in full, including the amount that was charged for the change made to the booking. If you have any questions or if there is anything in your account that still appears incorrect, please feel free to contact us directly and we will be more than happy to review it with you. Regards, Gurufare Team

Dear Matthew, We’re sorry to hear about your experience and truly regret the frustration this situation has caused. Please note that change fees and fare differences are standard airline policies and are applied when modifying an existing ticket, which can sometimes result in a higher cost than the original fare depending on availability and pricing at the time of the change. We also apologize if there were any issues with the call environment during your interaction with our team, as we always strive to provide clear and professional assistance. If you need any further clarification regarding your booking, please feel free to reach out to us directly so we can assist you further. Regards, Gurufare Team

Dear Takako, Thank you for taking the time to share your feedback! We’re so glad to hear that Eddy provided you with quick, professional, and caring support. It’s great to know he clearly explained the process, handled your reservation changes efficiently, and showed genuine concern for your situation. We’ll be sure to pass along your kind words to Eddy — he’ll truly appreciate the recognition. Thank you for choosing Gurufare, and we look forward to assisting you again in the future. Regards, Gurufare Team

Dear Don, Your review is very concerning to us. Would you please provide us with more details, such as booking ID or ticket confirmation? We would appreciate it if you could email us at [email protected] to find out about your recent experience. Kind regards, Gurufare Team -- Updated 02FEB26 Thank you for taking the time to share your experience. Upon further investigation, we can confirm that the reservation was successfully processed as a Flex ticket in the amount of $773.67. Our records indicate that this is the fare that was confirmed at the time of booking. We also noted that the reservation was subsequently cancelled per your request within the applicable 24-hour window, and a full refund was processed accordingly. Our system shows that you have acknowledged receipt of the refund. Please note that while refunds are issued immediately on our end, the timeframe for the funds to reflect depends on the bank’s processing period. Thank you Kind regards, Gurufare Team

Dear Titus, Your review is very concerning to us. Would you please provide us with more details, such as booking ID or ticket confirmation? We would appreciate it if you could email us at [email protected] to find out about your recent experience. Kind regards, Gurufare Team

Dear Joey, Your review is very concerning to us. Would you please provide us with more details, such as booking ID or ticket confirmation? We would appreciate it if you could email us at [email protected] to find out about your recent experience. Kind regards, Gurufare Team -- Updated 07FEB26 Dear Joey, Thank you for sharing your feedback. We truly value the opportunity to assist you and are always here to help. We previously requested additional details regarding your concern but have not received a response. Without this information, our ability to assist further is unfortunately limited. Please know that our team remains available should you decide to reach out. We’d love the chance to resolve this for you. You can contact us at [email protected] Looking forward to hearing from you! Regards, Gurufare Team

Dear Peter, After thoroughly investigating your reservation, we confirmed that the full guidelines on how to use your flight credit — including the requirement to keep the same routing — were shared with you twice via email. The first was sent when we requested your approval to process the travel credit fee, and the second was included in the confirmation email of your credit. These steps are part of the airline’s rules, and we make sure our customers are informed before any action is taken. Our goal is always to assist within the boundaries of airline policies and provide clear, accurate information so you can make the best decision for your trip. If you would like us to review anything further or clarify any part of the process, we’re here to help. Regards, Gurufare

Dear Marion, Thank you for your feedback. We understand how frustrating this experience was and appreciate the opportunity to clarify. All charges applied were authorized, and the applicable fees and fare rules were fully disclosed and agreed upon before proceeding. Please note that all fares are provided directly by the airline. When rebooking with airline credit, any fare difference applies if the new ticket is higher than the available credit, along with any airline-imposed fees. This is a standard policy across all airlines. We’re sorry this experience did not meet your expectations and encourage you to contact our support team at [email protected] if you’d like us to review your case further. Regards, Gurufare Team

Dear Ditah, Your review is very concerning to us. Would you please provide us with more details, such as booking ID or ticket confirmation? We would appreciate it if you could email us at [email protected] to find out about your recent experience. Kind regards, Gurufare Team

Dear Nizam, Thank you so much for your kind words and for recognizing Telma’s exceptional service! We're thrilled to hear that she made you feel heard, valued, and supported throughout the process. Providing a personal touch and clear communication is something we take great pride in, and it’s wonderful to know it made a difference in your experience. We’ll be sure to pass along your feedback to Telma, it will mean a lot to her! We truly appreciate your trust and look forward to assisting you again in the future. Faithfully Yours, Gurufare Team

Dear WCW, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience, our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Faithfully Yours, Gurufare Team

Dear Karen, We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative Justin. We’ll pass along the kind words. We look forward to seeing you again soon and thank you for your feedback. Faithfully Yours, Gurufare Team

Dear Ginny, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience, our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Faithfully Yours, Gurufare Team

Dear Mohammed, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience, our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Faithfully Yours, Gurufare Team

Dear Mvp, Your review is very concerning to us. Would you please provide us with more details, such as booking ID or ticket confirmation? We would appreciate it if you could email us at [email protected] to find out about your recent experience. Kind regards, Gurufare Team --- Updated 17JUNE25 Dear MVP, Thank you for reaching out and for sharing your feedback. We truly value the opportunity to assist you and are always here to help. To better assist you, may we kindly ask you to email us at [email protected] using the email address you used when making the reservation. Please include the full name of at least one of the passengers you are trying to book for. Additionally, it would be helpful if you could provide the travel dates and the departure and arrival cities related to the booking attempt. Without this information, our ability to investigate and assist further is unfortunately limited. We appreciate your cooperation and look forward to resolving this matter for you. Regards, Gurufare Team

Dear Shamil, We were thrilled to read your 5-star review of our service. Your review makes a difference to us and it helps motivate us even more to do our best. We look forward to seeing you again soon! Faithfully Yours, Gurufare Team