Gurufare（gurufare.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 101 条用户评价，属于旅游度假分类，口碑一般。评价两极分化：73% 给出 4 星及以上，同时 25% 打了 1 星；商家回复了 100% 的差评；近 12 个月新增 13 条。数据最后更新于 2026-08-10。
卡罗尔很棒。她向我提供了我所要求的国际旅行机票。她擅长仔细核对日期、起止目的地等。只要有需要，她也会耐心地等待电话。我对我的经历感到满意
Dear SJ, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience, our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Faithfully Yours, Gurufare Team
Ikem 非常乐于助人，研究了很多选择来满足我的旅行需求。他很有耐心，很有礼貌，能够回答我所有的问题。
Dear Christos, Amazing feedback! We're thrilled to hear that you've had such a positive experience with our agent Ikem. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. Faithfully Yours, Gurufare Team
罗纳德很有耐心有礼貌 他尽力满足我的需要 感觉自己像个诚实的真男人 享受我的经历
Dear Mark, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience, our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Faithfully Yours, Gurufare Team
经纪人Tayo，工作得很好。
Dear Brenda, We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative Tayo. We’ll pass along the kind words. We look forward to seeing you again soon and thank you for your feedback. Faithfully Yours, Gurufare Team
我通过 Momondo 找到了我的票，并通过 Gurufare 在线购买了票。 当我通过Affirm填写信息并付款时，资金被提取，但网站报告“您的购买出现错误。预订未成功。10分钟后会有人给您打电话。” 当时已经是深夜了，15分多钟过去了，我给Gurufare打了电话。 当我打电话时，我与一位名叫 Ziggy 的代表进行了交谈。 他非常有礼貌，确实不得不解释说，虽然 Affirm 确实提取了钱，但钱没有发送到 Gurufare 购买机票，预订也没有完成，但他向我提供了如何致电 Affirm 的信息，并帮助我找到了另一个价格相同、行程几乎相同的预订。 他将行程表发送到我的电子邮件中，并在我完成完整的预订和付款详细信息时保持电话通话。 完成后，他很快将机票、收据和其他信息写到我的电子邮件中，并给我回电话，看看我是否收到了，表格上的所有内容是否正确，以及我是否有任何问题。 在这方面与 Ziggy 合作非常好。 他帮助将负面的网上预订错误和潜在的资金损失转变为积极的、支持性的体验。 我很欣赏 Girufare，特别是 Ziggy 客户服务的速度、礼貌、外展和知识，我会再次与 Gurufare 合作并推荐它。
Dear Nath, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience, our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Faithfully Yours, Gurufare Team
我们向 Guru 预订了航班，因为航空公司本身无法协助我们进行多城市预订。 Roxy 帮助我们调整了多城市转接，与航空公司网站相比我们甚至节省了 200 美元。多谢！
Dear Reinhard, We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative Ben. We’ll pass along the kind words. We look forward to seeing you again soon and thank you for your feedback. Faithfully Yours, Gurufare Team
您预订的内容并不是确认后您得到的内容，他们向您的信用卡收取的费用也不是您预订的内容。客户服务是最糟糕的。所有有关门票和座位的负面评论均有效。此外，我们有多个航班到达目的地，他们创建了多个预订，而不是一个 - 要么不知道如何解决，要么拒绝修复（可能是因为他们以这种方式向我们出售机票更便宜）。这样航空公司也无法修复它（GURUFARE 必须先在他们这边修复它），这也导致了预订和升级座位的问题。 客户服务位于印度 - 他们所做的只是提交一张永远得不到解决的票证/请求。然后他们打电话并尝试出售和升级您的座位。 5天后-仍然没有解决。 记录您尝试用信用卡解决和提交争议的情况。这是拿回我们的钱并且让他们不保留的唯一方法。
Dear Cesar, Your review is very concerning to us. Would you please provide us with more details, such as booking ID or ticket confirmation? We would appreciate it if you could email us at [email protected] to find out about your recent experience. Kind regards, Gurufare Team --- Update 17JUN25 Dear Cesar, Thank you for your feedback. Upon further investigation, we confirmed that your reservation was initially booked without pre-assigned seats. The booking was processed according to the fare type and inclusions you selected on our website at the time of purchase. Please note that seat maps and seat assignments are solely managed by the airline and are subject to their availability and policies. We apologize if this experience did not meet your expectations. Your feedback is important to us, and we remain committed to continuously improving the service we provide. Best Regards, Gurufare
Dear Viktoria, Thank you for leaving us such a wonderful review .We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Faithfully Yours, Gurufare Team
帮助我的人罗克珊非常出色。 知识渊博、友善、快速……所有这些都是最高级的。 她为我找到了令人难以置信的票价，而且预订有点棘手……所以我对她感激不尽！
Dear Nancy, We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative Roxanne. We’ll pass along the kind words. We look forward to seeing you again soon and thank you for your feedback. Faithfully Yours, Gurufare Team
米切尔非常好，非常乐于助人！
Dear Kas Boy, Amazing feedback! We're thrilled to hear that you've had such a positive experience with our agent Mitchell. We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible. Faithfully Yours, Gurufare Team
我浪费了两天时间来预订我们的非洲之旅。每次我完成交易时，我都会收到价格错误的通知，然后价格变化通常会翻倍。 如果不是米切尔，我和我的未婚夫今年根本不会去非洲。他给了我们很大的帮助，并迅速锁定了我们的价格，到目前为止，他指导我们完成的一切都是真实的。 米切尔（Mitchell）很棒，很容易交谈，并且对他们提供的产品非常了解。
Dear James, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience, our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Faithfully Yours, Gurufare Team
我尝试通过在线预订。该网站提供了票价并收集了我的信息，包括信用卡详细信息，最后得出了不同的收费金额。我认为这是一种不公平的贸易行为。那一次我接到了“海洋”的电话。她向我保证她会调查这个问题并回电。 20 分钟后我立即接到回电。她解释了这个问题并帮助以最初提供的价格再次预订。感谢她的服务，帮助我将我的预订体验从最差的一次变成了最好的一次。
Dear T. Manoharan, We were thrilled to read your review of our service. Your review makes a difference to us and it helps motivate us even more to do our best. We look forward to seeing you again soon! Faithfully Yours, Gurufare Team
很棒的客户服务，她工作很快，立即回复我，帮助我解决旅行问题！
Dear Arlene, Our dedicated staff will be pleased to hear of your positive review. It will serve as great encouragement for them. We are glad that you loved our services. Thank you for your kind words and we look forward to seeing you again. Faithfully Yours, Gurufare Team
2024 年 12 月初，我为我和丈夫预订了从旧金山飞往东京的航班。 GuruFare 写错了我的名字，导致我的机票与护照不符。 GuruFare 花了一个月的时间和令人难以置信的时间来修复它。 我们于 5 月 8 日出发前往日本，所以我检查了一下以确保没有其他问题，并在日航网站上看到我没有任何座位分配，尽管 GuruFare 在 2024 年 12 月 4 日向我保证我确实有座位。 我于 5 月 21 日星期一给 GuruFare 发了电子邮件，收到了毫无意义的回复。我打了电话，20 分钟后转接到 Lori，她告诉我，当 GuruFare 最终修复了我名字的错误时，它删除了我的座位分配，他们也没有重新预订。现在是星期三，在打了无数电话和电子邮件后，我仍无法得到答复。日航网站上的座位图显示我的航班上没有可用座位，并且 GuruFare 没有与我对话。 **最近 GuruFare 发布了此回复，该回复不准确。我确实在线联系了 GuruFare，并填写了预订两趟飞往日本和返回美国的航班的请求。当我发现电子票上的错误并向 GuruFare 的客户服务部门报告时，我被告知必须支付 50 美元的姓名变更费。我总是说如果这是我的错误，我会支付费用，但老实说我相信错误是由 GuruFare 造成的。经过一周的来回，GuruFare 告诉我他们审查了备份文档并免除了费用。不是我的错。我发现这是另一个例子，说明为什么他们所说的大部分内容都不可信。 ** 亲爱的玛丽·安， 感谢您的反馈。如果我们的客户服务未达到您的期望，我们深表歉意，感谢您分享您的疑虑并帮助我们确定需要改进的地方。 我们审核了您的预订，发现该预订是在线预订的，且机票上的详细信息与预订时输入的信息相符。一个月后，您要求更正姓名以匹配您的护照，我们的代理立即提供了协助。请注意，重新签发带有更正姓名的机票会自动删除原来的座位分配。 座位图由航空公司单独管理，他们确认只能在办理登机手续时分配座位。我们已经向他们提出了您的案例，并将继续监控您的机票，以防座位图在您出发前打开。 亲切的问候， 古鲁法尔团队
Dear Mary Ann, Thank you for your feedback. We apologize if our customer service did not meet your expectations, and we appreciate you sharing your concern and helping us identify where we need to make improvements. We’ve reviewed your reservation and found that the reservation was made online, and the details on the ticket matched the information entered during booking. A month after, you requested a name correction to match your passport, which our agent promptly assisted with. Please note that reissuing the ticket with the corrected name automatically removed the original seat assignments. Seat maps are managed solely by the airline, and they confirmed that seats can only be assigned during check-in. We’ve already raised your case with them and will continue to monitor your ticket in case the seat map opens before your departure. Kind regards, Gurufare Team -- Update 17June25 Dear Mary, Thank you for taking the time to share your feedback. We would like to clarify that the booking form was sent to you at the time of booking, and the details you provided were what reflected in our system. Upon further investigation, we found that the name correction fee was waived as a gesture of goodwill—not due to an error on our part, but simply because we wanted to help ease the situation and move forward positively. Please also know that we reached out to the airline on your behalf and made every effort to resolve the name correction issue, as well as assist with the seating arrangement. We sincerely apologize if the outcome did not meet your expectations. We truly value you as a customer and appreciate the opportunity to assist. If there’s anything further we can do, please don’t hesitate to reach out. Regards, Gurufare Team
如果没有客户服务代理卡里，这不会是 5 星级。试图预订航班，但最终收到错误消息。但 Guru 代理人卡里 (Kari) 直接联系了我，并工作了好几个小时，为我确保了一张有效的票价。以前从未通过折扣在线预订体验过这样的服务。卡里的专业精神和服务值得高度赞扬。
Dear Will, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience, our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Faithfully Yours, Gurufare Team
我预订了去印度尼西亚的旅行。 在这样做时，我省略了姓氏中的最后一个字母。不希望我的护照有任何问题，需要更正不匹配的情况。 简单，实际上并非如此，它需要重新预订取消并确保我可以使用第一次预订的资金。 朱迪太棒了。 她很有耐心、善解人意且专业。但她甚至第二天打电话给我，以确保一切看起来都正确。 随着时间的推移，她甚至为我找到了一个航班停站时间更少的航班！谢谢朱迪
Dear Peggy, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience, our staff will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Faithfully Yours, Gurufare Team
不要使用这家公司...他们是骗子！额外向我收取了 1300 美元预订特定座位的费用，这样我和儿子就可以坐在一起。我们最终在多个航班上分开坐在一起。 公司只是说我们会给您回电！没有后续，没有后续！避开他们。
Dear Regina, Thank you for your feedback. We apologize if our customer service did not meet your expectations, and we appreciate you sharing your concern and helping us identify where we need to make improvements. We sincerely apologize for the inconvenience you encountered with your seat assignments. After verifying the details, we confirm that a refund has been processed for the unused seats. Please note that while seat requests were successfully submitted, we were later advised by the airline that seat selection was only available during check-in for two out of the three segments of your inbound flight. We appreciate your understanding and thank you for bringing this to our attention. We value your trust and hope to have the opportunity to serve you again in the future. Kind regards, Gurufare Team
美好的经历 和伟大的人
Dear Mobashir Ilyas, We were thrilled to read your 5-star review of our service. Your review makes a difference to us and it helps motivate us even more to do our best. We look forward to seeing you again soon! Faithfully Yours, Gurufare Team
伙计，到底是什么，哈哈。我必须诚实地告诉你，这个人吸引了我。真是对神诚实。我尝试预订飞往巴西的航班，等等等等，但立即被弹出的客户服务打断，说他们找到了更好的交易。凉爽的。当然。显然，我忽略了它——我自己在客户服务部门工作，我知道什么时候该集中注意力并低着头——但我不知怎么地“错过了票”，而且它“在我完成自己的购买之前就被买完了”。凉爽的。 说实话，我从来没有听说过要去巴西如此紧迫，以至于机票在三分钟之内就卖完了。任何。尽管我在购买过程中试图弄清楚门票是如何售完的，但客户服务人员还是坚持不懈。必须交给他们。这位特工拼命地联系我，就像一位母亲试图让她十几岁的儿子回复她的短信。 ‘价格变了！价格变了！我找到了一个比你最初找到的多 50 美元的东西。”好吧，酷。这看起来像是草图。我打开隐身模式，也找到了票，并尝试“再次”购买。呃呃。没有骰子。同样的错误发生了——票被买光了——我很快就会接到电话。 电话里的人根本不是美国人。请记住，我不希望他们是（再说一遍，我在呼叫中心工作，我明白）但事实是，flightguru 上的所有名字都是......显然是美国人。 “丽贝卡”。甚至是“阿什利”。 “乔纳森”？嘿，来吧。电话里的那个人已经知道是我，而且我已经尝试买过两次票，并为我提供了另一张价格更高的票。伙计，我累了。这很臭。这100%是骗局，girliepop。我不想这样做。 这对我来说是一个全面的取消。上帝。我只是想去巴西，不想把毕生的积蓄浪费在这些现在比棺材还贵的航班上。我必须去寻找复活节兔子才能找到一张像样的票去看望我的家人，而不是使用这个网站。
Dear Isabewella, We’re sorry to hear of your less than satisfactory experience with Gurufare. We value our customer's opinions and would like to thank you for bringing this to our attention. Would you please provide us with more details, such as booking ID or ticket confirmation or email address used to make the reservation. We would appreciate it if you could email us at [email protected] to find out about your recent experience. Kind regards, Gurufare Team Updated 24APR25 Dear Thank you for sharing your feedback. We truly value the opportunity to assist you and are always here to help. We previously requested additional details regarding your concern but have not received a response. Without this information, our ability to assist further is unfortunately limited. Please know that our team remains available should you decide to reach out. We’d love the chance to resolve this for you. You can contact us at [email protected] Looking forward to hearing from you! Regards, Gurufare Team
强烈推荐 说得好 服务好 票价惊人
Dear Leon, Our dedicated staff will be pleased to hear of your positive review. It will serve as great encouragement for them. We are glad that you loved our services. Thank you for your kind words and we look forward to seeing you again. Faithfully Yours, Gurufare Team
共 101 条符合条件的评价