Gurufare

PLEASE PLEASE PLEASE AVOID

I read through some of the feedbacks (reviews) left by other individuals and I’m really surprised and disappointed that so many persons are still not wise and still using Gurufare for their flight purchases. My experience was horrible. Bought a round trip ticket for CAD 2600. Then later they cancelled my return flight a week before. I knew getting a one way flight ticket was going to be expensive so I insisted that they reschedule my flight. Unfortunately all my efforts to have them reschedule was to no avail. Of course they too knew getting me a one way ticket was going to be expensive so they shifted that on me by giving me all kinds of excuses about unavailable flights. Then they obliged me to accept a refund of the unused portion of my initial flight as a last option. That refund was only CAD 1004 which was only received 30 days later. Meanwhile because I needed to fly back to my destination I was forced to buy a one way ticket out of pocket for CAD 2044. So as it stands there is a difference of CAD 1040 which we have been on back and forth and they do not want to take accountability for. Their claim was there was no available flights. But then I as an individual got a flight. And I kept asking them how possible is it that a travel agency of their calibre could not secure me a one way flight, but I did on my own. PLEASE PLEASE PLEASE. It might cost you a couple more hundred dollars, but it is worth the fight, embarrassment and most importantly inconvenience. I would advise buy your flight directly with the airline. Gurufare will scam you and rip you off. Why do you think they exist despite the existence of Airlines?? To make money. And so they will endeavour to make that money through whatever means possible. They will cancel on you (flight, hotel reservation, etc) and go cheap with a refund. A word to a wise is sufficient.

I have had a terrible experience with…

I have had a terrible experience with guru fare. I booked a flight and it came with a 2 night stay at a hotel. I confirmed with Debbie and she sent me the confirmation and reservation via email. I show up to the hotel after a red eye flight they told me m that guru fare cancelled the reservation for no reason. So I called guru fare and they said they’d look into options for me - they never got back to me. So I checked into the hotel myself out of pocket. And since then I have spoken to 5 different representatives and I’ve only been offered a refund on my hotel booking. But nothing for all of the time and energy they’ve wasted of mine. Please do not use this company to book for any reason.

Fake refund

I had reported my terrible experience with GuruFare earlier, and they had replied with a public comment saying that "the booking has already been refunded in full to your original form of payment". This is a lie. I got an email from them subsequently saying "we are currently experiencing an issue while attempting to credit the refund to the original card used for the payment. As an alternative, we can process the refund either via cheque or through PayPal." I provided my PayPal details and then they came back days later and said that they cannot refund me until I close my dispute with my credit card bank (which my bank explicitly told me not to do). Weeks have passed and I still have not received my refund. Once again. DO NOT TRUST THIS COMPANY. I should note that the vast majority of their positive reviews on Trustpilot are fake AI-generated reviews. Read through them and you'll get a sense of the pattern.

This company is a complete scam

This company is a complete scam. They emailed me stating that I would receive a refund within 24 hours according to their own refund policy, yet I still have not received anything. On top of that, one of the phone numbers listed in their email does not even work it’s a fake number. Very unprofessional and dishonest. Do not recommend this company at all. Do not waste your time or your money here. I am still waiting for the refund they promised.

They run a SCAM Do not use ….

They run a SCAM Do not use this company. They changed my flight and changed me for it. Then cancelled the original reservation and refunded only partially. Do not recommend If I can leave a “0” I would.

Never ever use this agency

Never ever use this agency! They lie about everything. Example. They said it would be 568 to pick an aisle seat. I called the airline and it was 22 dollars. I asked to talk to a supervisor and they claimed they were the supervisor and I found out they were lying. I also paid to change flight! To change was more than my original flight! Never ever use them. They offed a 50 dollar voucher. The representatives talking to me had crying kids and barking dogs where I could not hear them! The worst!!!!

Eddy was great

Eddy was great! He explained to me how he would solve my problem. He confirmed my new reservation and cancelled my old reservation and he did this very quickly and professionally with politeness and concern for my situation. Thank you Eddy!

Simply Dishonest.

They offered two choices: Basic for $642 or Flex for $773.67. I chose Basic and gave them my payment information and confirmed. I got a screen that indicated they received my request and were processing. I scrolled to the bottom of that page, which indicated that I was being charged $773.67. I contacted customer service and said that I had selected Basic and was charged $773.63. I asked if I was issued a Flex ticket. They said no, I was issued a standard economy class ticket without a carry-on or checked bag. Both bags were included with both the Basic and the Flex. I spent four hours haggling with them. They continually misrepresented my choices. Fortunately, with each step in the booking process, a new window was opened in my browser, and I hadn't closed any of them. I had screenshots to document what they had done. It wasn't until the end that they admitted I could cancel within 24 hours and get a full refund. They agreed to give me a full refund, but said it would take 20 business days to get my money back. My bank said the charge was still pending, and they could cancel it immediately. This was the worst customer service I have ever experienced, and it appears it was intentional.

I booked a ticket through gurufare

I booked a ticket through gurufare, it worked one way, but when I went to return home, KLM said my ticket didn't exist in there system. I left a negative review at the time and gurufare kept replying that it wasn't their fault, if you don't keep responding to them trust pilot will remove your review, so here I am giving a 4 star review so it won't flag their system but please don't use them I had to buy $1,000 one way ticket just to get home. That was more then what I had purchased my previous round trip for, and of course Gurufare was of no help at all. Also they don't let you go back that far for obvious reasons so I'll have to fabricate a date, but it was in 2023.

Fraudulent charges

Gurufare charged over $400 on my credit card without my permission which is fraudulent! They had my card number on file and claimed a third party gave permission which is illegal! I disputed the charge the following day and they refused to refund me although it’s also a law that you can cancel within 24 hours. I would beware of a company that allows fraudulent charges!!!

Do NOT Use This Company

We had to cancel a flight that we had booked through Gurufare. Gurufare said that for an extra $300 the cost of that cancelled flight could be applied as a credit for a flight in the next six months to anywhere that airline flies. We paid the $300 only to learn when we tried to use it that the credit was available only for a flight with the same origin/destination. Gurufare's reply says that they sent two emails confirming their policy, one before and one after the charge. Our memory is that the charge was made after a phone call where the representative did not mention the limitation. We have reviewed our emails from Gurufare around this time and only see one email from them, the one sent after the charge. We are not asking for a refund of the cost of the flight we cancelled, just a refund of the $300 paid to secure a credit that turned out not to be usable in the way it was described.

Horrible awful company that takes your money and wastes your time

They were ok for booking flghts when there was no problem. If there is a problem forget it. When we missed a $1500 flight, they added charges and lied and lied. First $300 to "keep" the credit, then, finally out of pocket $2361 for a one way. The airline offers a similar round trip for a $1600. Gurufare disputed my review, saying that all the relevant information was disclosed to us. Since it was verbal until after we had paid them and additional $300, it's our word against theirs. However, it makes no sense we would want to pay them $300 for a restricted one way fare that cost us more than a round trip.

Update: Issue Resolved After Investigation and Refund

I am updating my original review because I believe it is important to be fair and share the complete outcome of my experience. When this incident first occurred, it was extremely stressful. My mother was unable to check in using the original itinerary, and I had to pay an additional amount directly to Brussels Airlines at Douala Airport so she could travel the same day. At that time, I genuinely believed I had lost that money, which led me to leave my original one-star review. Over the following months, Gurufare continued communicating with Brussels Airlines and kept my case open while the matter was investigated. Although the process took much longer than I expected and communication could have been more frequent, they did not abandon my case. I have now successfully received a refund for the additional amount I was required to pay at the airport. Because of that, I no longer believe my original review reflects the complete experience. I am updating my review to recognize that Gurufare continued working on my case until it was resolved. While I hope future customers experience faster communication and quicker resolutions, I appreciate the team's persistence and their efforts in bringing this matter to a successful conclusion.

Exceptional Service with a Personal Touch

The customer support agent telma was consistently responsive, professional, and genuinely interested in understanding my needs. I felt heard and valued throughout the process, which made a big difference in my overall experience. Communication was clear and timely, and expectations were met.

Seamless Experience - First Class Service

Raavi did an excellent job walking me through the seamless process! Definitely the best experience with an online ticket booking company. Will be using them in the future instead of my usual airline booking service! You cannot go wrong with Raavi!!

Justin was so supportive

Justin was so supportive! I can't thank him enough. Even followed up AFTER we booked. Like, what company does that?! Thank you again Justin!

above and Beyond…

During the very frustrating experience of trying to book flights and not being able to complete the transaction because the seats were unavailable, Timaya went above and beyond to give me his phone number so I could be walked through the whole process with him on the line.

Prompt service and helpful from Nash.

Blatant Bait & Switch on ticket fare

Blatant Bait & Switch on the ticket fare. Tried to book a fare for $1316.xx and after entering all personal details, name, email, phone, dob & importantly all my Credit card details incl. CVC code and hit Submit, it switched the price on me to $2300 something. WTF? It cited some airline time policy, I thought the first time around I took longer. So went back, searched the same flight, it still showed the same $1316 price and this time around, I entered all the info within 3-5 mins and hit Submit and IT DID THE SAME EXACT THING !!!! EFFIN SCAMMERS, many of these internet booking sites. To GuruFare Customer Service, pls search your records for $1316 payment failures. There is no booking code or confirmation # since the booking failed. Also Aubree at gurufare.com reached out on her own when she saw the first booking failure. Pls contact her, she has all the details. But could not help me book at the same fare saying they do not control what the airline price is. So again, why display the lower price in your searches on your own website and advertise to Google Flights and on the internet and then shock the customer with the new price on payment processing. I can understand a small change, ideally should be none, but more than $1000 !?

Kari

Kari very good customer service