Gurufare

Great Service

Carol was great. She provided me with the exact international travel ticket I requested. She was good at double checking dates, start and end destination etc. She also patiently waited on the phone whenever it was needed. I am happy with my experience

Ikem was customer focused and super efficient.

Ikem was very helpful, researching many options to meet my travel requirements. He was patient, courteous and able to answer all my questions.

Ronald was patient polite

Ronald was patient polite Did his very best to accommodate my needs Felt like an honest genuine man Enjoyed my experience

The agent Tayo

The agent Tayo, worked very well.

I found my ticket through Momondo and…

I found my ticket through Momondo and purchased the ticket through Gurufare online. When I filled out the information and paid money through Affirm, the funds were withdrawn but the website reported that "There was an Error with your purchase. The booking did not go through. Someone will call you in 10 min." It was late at night and more than 15 min passed, I called Gurufare. When I called I talked to a representative named Ziggy. He was very courteous and did have to explain that while Affirm did withdraw the money, it was not sent to Gurufare for the ticket and the reservation was not completed, he gave me information about how to call Affirm and helped me find another reservation for the same price and with an almost identical itennary. He sent the itennary to my email and stayed on the phone while I completed the full reservation and payment details. After it was complete he quickly composed the ticket and receipt and other information to my email and called me back to see if I recieved it and to see if everything was correct on the forms and if I had any questions. It was very good to work with ziggy on this. He helped turn a negative internet booking error and potential loss of funds into a positive, supportive experience. I appreciate the speed, courtesy and outreach and knowledge of the customer service at Girufare and specifically Ziggy and would work with Gurufare again and recommend it.

Great help on multi city flights and saved us $200 compared to the airline

We booked a flight with guru far as the airline itself wasn’t able to assist us with the multi city booking. Roxy helped us to adjust the multi city connection and we even saved $200 compared to the airline website. Thanks a lot!

What you reserve is not what you get…

What you reserve is not what you get when confirmed and they charge your Credit card is not what you book. Customer service is at its worst. All the negative reviews pertaining to tickets and seats are VALID. Also, we had multiple flights to get to our destination, and they created multiple reservations instead of one - either didn't know how to or refused to fix it (probably because it was cheaper for them to sell us the tickets that way). This way airlines couldn't fix it either (GURUFARE had to fix it on their side first), which also lead to problem with booking and upgrading out seats. Customer service is in India - all they do is file a ticket/request that never gets resolved. Then they call and attempt to sell and upgrade your seats. 5 days later - still not resolved. Keep record of your attempt to resolve and file DISPUTE WITH YOUR CREDIT CARD. The only way to get our money back and for them not to keep it.

Everything good!!mitchell help a lot

Exceptional service - Speedy, Efficient, Professional

The person who helped me, Roxanne, was EXCEPTIONAL. Knowledgable, kind, speedy...all the superlatives. She found an incredible fare for me, and the booking was just a bit tricky...so I can't thank her enough!

Mitchell was very good

Mitchell was very good, very helpful!

I wasted two days getting kicked around…

I wasted two days getting kicked around booking our trip to Africa. Everytime I would complete our transaction I would be notified of an error in price and then a price change usually doubled. If it wasn’t for Mitchell, my fiance and I wouldn’t be going to Africa this year at all . He was a huge help and wuickly locked in our price and everything he has guided us through has been true so far. Mitchell was amazing and really easy to talk to and super knowledgeable about the products they offer.

I tried to book through online

I tried to book through online. The site offered a ticket price and collected my info including credit card details finally it came up with a different charge amount. I felt that it is an unfair trade practice. that time I got a call from "Ocean". She assured me the she will look into the issue and call back. i got a prompt call back in 20 minutes. She explained the issue and helped to book again for the initially offered price. Thanks to her service that helped to change my booking experience from the worst one to the best one.

Great customer service

Great customer service , she worked fast and got back to me immediately to help me out with my trip !

What Happened to My Seats?

In early December 2024, I booked flights for my husband and I from San Francisco to Tokyo and back. GuruFare made a mistake in my name, so that my ticket did not match my passport. It took a month and an incredible amount of my time, for GuruFare to fix it. We leave for Japan on May 8, so I checked to make sure there were no other problems and saw on the JAL website that I did not have any seat assignments, even though GuruFare had assured me on December 4, 2024 that I did indeed have seats. I emailed GuruFare on Monday, May 21, got a response that made no sense. I called and after 20 minutes was transferred to Lori, who told me that when GuruFare finally fixed the mistake with my name, it erased my seat assignments and they did not rebook them. It's now Wednesday and I cannot get an answer, after numerous phone calls and emails. The seat map on JAL site shows no available seats on my flight and GuruFare is not talking to me. **Recently GuruFare posted this response, which is inaccurate. I did contact GuruFare online and filled out a request for a booking for two flights to Japan and back to the US. When I discovered the error on my eticket and brought it to the attention of customer service at GuruFare, I was told I had to pay a $50 name change fee. I always said if it was my mistake I would pay the fee, but honestly believed the error was with GuruFare. After a week of back and forth, GuruFare told me they reviewed the back up docs and waived the fee. Not my mistake. I find this to be another example of why not much of what they say can be trusted. ** Dear Mary Ann, Thank you for your feedback. We apologize if our customer service did not meet your expectations, and we appreciate you sharing your concern and helping us identify where we need to make improvements. We’ve reviewed your reservation and found that the reservation was made online, and the details on the ticket matched the information entered during booking. A month after, you requested a name correction to match your passport, which our agent promptly assisted with. Please note that reissuing the ticket with the corrected name automatically removed the original seat assignments. Seat maps are managed solely by the airline, and they confirmed that seats can only be assigned during check-in. We’ve already raised your case with them and will continue to monitor your ticket in case the seat map opens before your departure. Kind regards, Gurufare Team

Would not have been 5 stars but for Kari…

Would not have been 5 stars but for customer service agent Kari. Tried to book flights only to get error message at end. But Kari, a Guru agent, followed up with me directly and worked for literally multiple hours to secure me a fare that worked. Never experienced service like that through a discount online booker before. Kari deserves huge praise for her professionalism and service.

A simple mistake I made

I booked reservations for my trip to Indonesia. In doing this i left off the last letter in my last name. Not wanting any problem with my passport Not matching it needed to be corrected. Simple Not really it required re booking canceling and making certain I could use the funds from 1st booking. JUDY WAS Amazing. She was patient, understanding and professional. But she even called me the next day to make sure everything looked corrected. She even found me a flight with less lay over time! Thankyou Judy

DO NOT USE THIS COMPANY...THEY ARE SCAM…

DO NOT USE THIS COMPANY...THEY ARE SCAM ARTISTS! Charged me an additional $1300 for booking specific seats so my son and I could sit together. We ended up sitting apart on multiple flights. The company just says we will call you back! no follow up and no follow through! Steer Clear of them.

Beautiful experience

Beautiful experience And great person

Girl I can't even explain the lunacy and weirdness of this site

Dude what the hell even lol. I gotta be honest with you, this one got me. Truly honest to god. I tried booking a flight to Brazil, blah blah blah, and immediately got interrupted by a customer service pop up saying that they found a better deal. Cool. Sure. I ignored it, obviously-- I myself work in customer service, I know when to focus and keep my head down-- but I somehow managed to 'miss the ticket' and it was 'bought out before I finished my own purchase'. Cool. I'm going to be honest, I've never heard of so much urgency to go to Brazil that the ticket sells out within, like, three minutes. Whatever. The customer service person was insistent though, even while I was trying to figure out how a ticket got sold out while I was in the middle of the buying process. Gotta hand it to them. This agent was desperately pinging me, like a mother trying to get her teenage son to reply to her texts. 'The price has changed! The price has changed! I found one that's $50 more than what you initially found'. Okay, cool. That's seems sketch. I opened incognito, found the ticket as well, and tried buying it *again*. Uhhhh. No dice. The same exact error happened-- the ticket was bought out-- and I was going to get a call soon. The person on the phone was not at all American. Keep in mind, I don't expect them to be (again, I work in a call center, I get it) but the fact is, all of the names on flightguru are.... obviously American. 'Rebecca'. Or even 'Ashley'. 'Jonathan'? Hey, come on. The man on the phone already knew it was me and that I had tried to buy the ticket twice, and was offering me yet ANOTHER ticket that costs even more. Man, I'm tired. This stinks. This is 100% a scam, girliepop. I don't wanna do this. This is a full-on cancel for me. God. I just wanted to go to Brazil without wasting my life-savings on these flights that cost more than a casket these days. Gonna have to go on a Easter-bunny hunt to find a decent ticket to go see my family instead of using this website.

Highly Recommend Well spoke excellent…

Highly Recommend Well spoke excellent Services amazing ticket prices