Hop2.com

Dear Rakesh, We’re very sorry to hear about your experience and regret the frustration it has caused. Not receiving a confirmation and being unable to get timely support is certainly not the level of service we aim to provide. We will be conducting an investigation on this matter and will send you an email with the outcome and next steps. Kind regards, Hop2 Team

Hi Antonina, I’m really sorry for the frustration this has caused. In the travel industry, prices are not guaranteed until the ticket is issued, and because we work hard to offer some of the lowest fares in the market, seats can sell out very quickly—especially on popular routes. Unfortunately, when this happens, the updated price from the airline can be higher. I completely understand how disappointing this is, and I apologize for the inconvenience. As a gesture of goodwill, we’d like to offer you vouchers for a discount on your future bookings with us, should you give us another chance. We truly value your feedback and hope we can turn your next experience into a much smoother one. Yours truly, Hop2 Team

Hi Dylan, We’re truly sorry for the frustration and inconvenience you’ve experienced. I’ve checked, and your refund has already been successfully processed on our end. The time it takes to reflect in your account depends on your bank’s posting timeline, which can sometimes take longer than expected. As a sincere apology for the trouble this caused, we’d like to offer you two $50 vouchers that you can use toward any future bookings with us. We hope this helps make up for the inconvenience, and if you feel comfortable, we’d greatly appreciate it if you could update your review to reflect our efforts to resolve this matter. Again, our sincerest apologies. Yours truly, Hop2 Team

Hi Rutvik, Thank you for your kind feedback! We're thrilled to hear that Aidan was able to assist you in finding the best possible deal and that you had a great experience booking with us. We truly appreciate your recommendation and will be sure to share your kind words with Aidan. Thank you for choosing Hop2 Travel! Best regards, Hop2 Team

Hi BC, Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. Please know that airline fares are not guaranteed until tickets are issued, which is a standard policy across the travel industry. Because prices and seat availability can change rapidly, there are times when the fare displayed during your initial search is no longer available by the time we attempt to finalize the booking. In such cases, we reach out via phone and messages to provide real-time assistance and help secure the best possible alternative quickly, aiming to avoid further price increases or changes. We sincerely apologize for any inconvenience this caused and appreciate your input, as it helps us improve. Yours truly, Hop2 Team

Hi Mali, Thank you for your feedback, and we're truly sorry to hear about your experience. We’d appreciate the opportunity to look into this further and make things right. Please send us an email to [email protected] with your booking details so we can review the matter and work toward a resolution. We’re here to help. Yours truly, Hop2 Team

Hi Miss Hannah, Thank you for your kind words! We're so pleased to hear that Oliver provided professional and efficient support in helping you with your reservation. It's always great to know our team can make the process easier and less stressful for our travelers. We’ll be sure to share your appreciation with him. Looking forward to assisting you again in the future! All the best, Hop2 Team

Hi Abdul, Thank you for the amazing feedback! We're so happy to hear that Jacob provided you with such outstanding service — 1000 stars is high praise, and we’ll make sure he hears it! If there's anything else you need, feel free to reach out anytime. Yours truly, Hop2 Team

Hi Nick, Thank you so much for your kind words! We’re thrilled to hear that Gany provided such clear, patient, and professional assistance. We’ll be sure to share your appreciation with him. Feedback like yours truly motivates our team to keep delivering great service. If you need anything else, we’re always here to help! All the best, Hop2 Team

Hi Dawood, Thank you so much for your kind words! We're glad to hear that Aisha was able to assist you and help you find a great deal on your air ticket. We'll be sure to pass along your appreciation to her. If you need any further assistance, we’re always here to help. Safe travels! Yours truly, Hop2 Team

Hi Deyancho, Thank you so much for your feedback. We’re lucky to have her on our team and glad she made your experience a great one. Looking forward to helping you again! All the best, Hop2 Team

Hi Morgan, Thank you for your great feedback! We're happy to hear that booking with Hop2 was quick and easy, and that Gany provided fast and helpful support. We’ll be sure to share your kind words with them. We appreciate you choosing Hop2 and look forward to assisting you again! Best regards, Hop2 Team

Hi Diego, Thank you so much for your amazing feedback! We’re thrilled to hear about your outstanding experience with Banjo. His professionalism, patience, and dedication to great service reflect what we strive for at Hop2. We’ll surely pass along your kind words to him—it’ll mean a lot. We're grateful you chose to book with us and look forward to assisting you again in the future! All the best, Hop2 Team

Hi Edirin, Thank you so much for the kind words and 5-star review! We're thrilled to hear Kari was able to assist you so well and help find the best deal. Providing excellent customer service is what we strive for, and we’re glad Kari made your experience a great one. We truly appreciate your support! All the best, Hop2 Team

Hi Simon, Thank you for the great feedback! We're glad to hear your booking experience was quick and easy, and that our agent was able to confirm everything for you right away. We truly appreciate your kind words and look forward to assisting you again soon! Best regards, Hop2 Team

Hi Hunter, Thank you for sharing your experience! We’re thrilled to hear your first booking with Hop2 went smoothly and that you found great deals on our site. It’s always our goal to make travel planning easy and hassle-free, so we’re glad everything went well from start to finish. We look forward to helping you with your next trip! Best regards, Hop2 Team

Hi Henry, Thank you for such amazing feedback! We’re thrilled to hear that we exceeded your expectations and helped make your travel planning stress-free. Finding a great deal and getting your ticket quickly is exactly what we aim for, and it’s wonderful to know you’ve already shared your experience with friends. We’re honored to be your go-to travel site and look forward to helping with your next adventure! Best regards, Hop2 Team

Hi Henry, Thank you for the thoughtful feedback! We're so pleased to hear you had a smooth and satisfying experience with Hop2—from the ease of booking and comparing flights to our responsive customer service. It’s great to know that our platform met your needs for both business and leisure travel. We truly appreciate your recommendation and look forward to assisting you again soon! Best regards, Hop2 Team

Hi Ilan, We sincerely apologize for the inconvenience and frustration you experienced. On weekends, we operate with limited manpower, and emails are addressed in the order received, which may have caused the delay in response. We can confirm that your refund request has been requested on our end and is currently pending with the airline. Once the funds are received, we’ll ensure prompt handling. Thank you for your patience and feedback. We’re committed to improving our service. Best regards, Hop2 Team

Hi Pratap, Thank you so much for the 5-star review! We're thrilled to hear you had a great experience and that Jacob was helpful while booking your tickets. Feedback like this encourages our team to continue providing excellent service. We truly appreciate your support and look forward to helping you again! All the best, Hop2 Team