Hop2.com

Hello Alshymaa Yusef Hassan, Thank you for sharing your feedback on Trustpilot. We are sorry to hear about your experience and would like to address your concerns promptly. Upon review, our service team has already reached out to you with the calculation of your refund amount. As a gesture of goodwill, the processing fee has been waived. However, please note that the airline penalty and non-refundable taxes still apply, as these are policies set by the airline. Thank you for your understanding, and we appreciate your honesty and feedback. Sincerely Yours, HOP2 Team

Hello Sarah Yousry, Thank you for your kind words! We are so glad to hear that Josie provided excellent support throughout your booking process. Her professionalism and dedication are exactly what we strive for. We'll be sure to pass along your feedback, and we look forward to assisting you again! Sincerely Yours, HOP2 Team

Hello KD, Thank you for sharing your feedback on Trustpilot. We are sorry to hear about your experience and would like to address your concerns promptly. Unfortunately, we were unable to locate your booking details based on the information provided in your review. To assist you further, could you please reach out to us directly at [email protected] with your booking reference number and any additional details regarding your issue? We appreciate your cooperation. Sincerely Yours, HOP2 Team

Hello Noureddine, Thank you so much for your kind words! We are thrilled to hear that you had a great experience traveling with us for the first time. We hope to welcome you on many more adventures in the future! Sincerely Yours, HOP2 Team

Dear customer, Thank you for sharing your feedback on Trustpilot. We sincerely apologize for any inconvenience you experienced with your booking. Upon reviewing your case, we found that the exchange was made directly with the airline, All Nippon Airways (ANA). As a result, the airline has taken control of your ticket, and any further requests need to be addressed directly with them. We understand that you and your fellow passengers were unable to use the return portion of your tickets and have requested a refund. Our relevant team has confirmed that ANA is processing your request. Please note that such requests are handled by the airline in the order they are received. We appreciate your patience and understanding. As soon as we receive an update from ANA, we will promptly inform you. Sincerely Yours, HOP2 Team

Hello VS, You’re very welcome! We are glad that we could help you find a great deal on your ticket. If you need any more assistance with your travel plans, feel free to reach out. Safe travels! Sincerely Yours, HOP2 Team

Hello Abdul Ahad Khan, Thank you for your positive feedback! We’re thrilled to hear that Hope 2 provided excellent assistance over the phone and that you’re very happy with the service. Your satisfaction is our top priority! Sincerely Yours, HOP2 Team

Hello Erastus, Thank you for sharing your review on Trustpilot. We deeply regret any inconvenience this situation may have caused you. We understand that you are seeking an update on the refund for your ticket. As the ticket was booked, issued, and charged by the airline, the refund process is managed by them. Unfortunately, we do not have the ability to process refunds for tickets issued and charged by the airline. To expedite your refund request, we recommend contacting the airline directly. They will be able to provide you with the most accurate and timely information regarding the status of your refund. We appreciate your understanding and patience in this matter. Sincerely Yours, HOP2 Team

Hello Samara, Thank you for taking the time to share your feedback on Trustpilot. We sincerely apologize for any inconvenience you’ve experienced during this process. Your concerns are important to us, and we appreciate your patience. I understand that you’ve encountered difficulties due to the airline’s cancellation of your booking. Rest assured, our relevant team is actively working to secure alternative seats for you. We apologize for any delays and assure you that we are committed to addressing the matter promptly. Thank you for choosing us, and we appreciate your understanding. Sincerely Yours, HOP2 Team

Hello Sanjoy, Thank you for sharing your feedback on Trustpilot. We appreciate your honesty and apologize for any inconvenience you experienced during the booking process. We understand how frustrating sudden price increases can be, especially when you’ve agreed on a certain price. As you rightly pointed out, the travel industry operates with live inventory, and prices can fluctuate due to various factors. Our team strives to provide accurate information, but sometimes unforeseen changes occur. Please know that prices and availability are subject to change and are not guaranteed until booked and confirmed. When the price increased, our sales agent promptly reached out to you to discuss the updated fare and explore alternative flight options. We respect your decision not to proceed with the booking and appreciate your understanding. Should you ever reconsider our services, we will be here to assist you. Your feedback helps us improve, and we value your perspective. Sincerely Yours, HOP2 Team

Hello Mike Thank you so much for your kind words! We’re thrilled to hear that you had a smooth experience and found exactly what you needed. Our team strives to provide the best support possible, and it’s rewarding to know we’ve succeeded. If you need any more assistance or have any questions in the future, please don’t hesitate to reach out. Have a wonderful day! Sincerely Yours, HOP2 Team

Hello Ruth, Thank you for sharing your feedback on Trustpilot. We apologize for any inconvenience you experienced. After reviewing our records, we found that our team successfully assisted you by providing a re-protection for your new flight, which you have already utilized. Once again, we truly appreciate your patience and understanding. Sincerely Yours, HOP2 Team

Hello Antonia, Thank you very much for your kind words! We are genuinely delighted to hear that you found our assistance to be professional, honest, and sincere. Sincerely Yours, HOP2 Team

Hello Esther, Thank you for your kind words! We are delighted to hear that we could assist in getting a ticket for your brother. If you have any more requests or need further help, feel free to reach out. Have a great day! Sincerely Yours, HOP2 Team

Hello Long Zhang, I’m glad to hear that Raavi from Hop2 provided excellent service! It’s wonderful when dedicated professionals like her go the extra mile to ensure customer satisfaction. If you have any more travel plans or need assistance in the future, don’t hesitate to reach out. Sincerely Yours, HOP2 Team

Hello Neslihan, Thank you for sharing your positive experience! It’s great to hear that Raavi was helpful in finding affordable prices and assisting with comparisons. The proactive communication about price changes is definitely important, and I appreciate your suggestion about real-time integration with airline systems to avoid surprises. If you need further assistance, feel free to reach out! Sincerely Yours, HOP2 Team

Hello Mustafa, We appreciate your feedback and thank you for bringing this matter to our attention. Regarding seat selection, please understand that our intention is never to overcharge you as the prices and availability can change without prior notice. As for the status of your ticket, we understand that you reached out to us within the 24-hour window for ticket issuance, and we genuinely respect your decision to cancel the booking during that time frame. Once again, even though you've chosen not to continue with us, we value your feedback and your time as our customer. We hope that, in the future, you may consider giving us another opportunity to serve you better, as we continue to work on improving our services based on the valuable input from customers like you. Sincerely Yours, HOP2 Team

Hello Pauline, Thank you for your kind words! I’m thrilled to hear that Zaya provided exceptional service. Her professionalism and attentiveness are truly commendable. We’re delighted that she was able to secure an excellent flight for you at a great price. Safe travels, and we look forward to serving you again soon! Sincerely Yours, HOP2 Team

Hello Anh Tran, Thank you for taking the time to submit your feedback regarding your upcoming flight with Sun Country Airlines and EVA Airways. We understand how important it is to have reliable access to your flight details, and we apologize for any inconvenience you may have encountered with Sun Country Airlines’ website. Rest assured that one of our service agents is presently addressing your issue, and we are collaborating with the appropriate team to resolve it. If you need further help or have more questions, feel free to contact us at any time. Our commitment is to provide you with continuous support throughout this process. Once again, we truly appreciate your feedback. Sincerely Yours, HOP2 Team

Hello Mehmet, Thank you for sharing your experience! We’re thrilled to hear that you found our ticket agency to be a pleasant surprise. Greyson, our dedicated customer representative, is truly exceptional. We’re delighted that he swiftly addressed your issue, managed the process seamlessly, and went above and beyond to assist you. Your kind words about our professionalism and communication-oriented approach mean a lot to us. Safe travels, and we look forward to serving you again in the future! Sincerely Yours, HOP2 Team